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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff all were rude except for the nice young black receptionist
Business response:
First of all, we apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The room was run down and the air conditioning did not work well as the room was too hot
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We arrived from CA at 12 and had to pay $25 for early check in. As soon as we used the toilet, it backed up and waited over 35 mins. then had to walk down and ask for a plunger that never got brought up. Stephanie was nice enough to come up and fix this problem. She also came in our room after we left and delivered complimentary toothpaste after I asked if they had any. Check out day, I noticed my bra I left on the hook behind the bathroom door was missing, so called down and asked if it was accidentally taken since a towel ... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Since your review is anonymous, please reach out to us directly. We would like to speak with you about the claim and see if we can reunite you with the misplaced items. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
The front desk girl-- Stephanie was nice and delivered toothpaste to our room on check in day after i asked for complimentary toothpaste. Unfortunately, on day 2 my passports were taken out of my purse I left in the closet as well as a bra I had hanging on the bathroom door hook. I called the front desk and was told that no one should have been in my room. My towels were replaced and bed was made so clearly someone came in my room and helped themselves to my belongings after they tidied up the room. Unbelievable!!!
Over charged Charged my bank 250.00 for a mistake they made. Which now I have to pay overdraft fees because of their mistake.
Business response:
Amiee, thanks for the feedback. We are sorry for the billing issue you experienced during your stay and regret the inconvenience this is causing you. Please feel free to reach out our front desk as they will happy to assist you with your inquiries. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Venkata, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Wifi sucks
Business response:
Marchan, thank you for taking the time to review your experience with us. We are sorry for the wifi issue which impacted your stay. The feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The first room they gave me, the door was open so I was in there sheets with all the floor, the Rome looked at preoccupied and not ready for I guess, the second room they gave me, the blankets and the sheets and the spread was covered with semen, I could not sleep on those sheets I have to strip the bed and call the hotel employee to come and get the sheets and bring me two blankets, the room with filthy. I would not stay there again.
Business response:
Thank you for evaluating your stay with us. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with the concerned team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
bedbugs noted and unable to sleep request for another room was denied.
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the unwelcome visitors in your guest suite and even more so our team failed to honor a room change. Please reach out to us directly at the hotel. We would like to obtain a room number so we can have the room inspected and treated immediately as a precaution. Thank you for being our guest and we look forward to leaving you with a more favorable impression of our hotel and staff. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,398 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.