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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the location and the cleanness of the property. I did not like when I asked the front desk to vacuum the floor near the bedside because there was red pepper flakes on the carpet which means they never vacuumed. I was there for 4 days and I asked multiple times and it was never done. Gross! Also I didn't like every time I was coming in and out the hotel, no one was at the front desk. I did not feel safe.
Business response:
Thank you for your review. Although you liked our ideal location as well as our refreshing property, we are sorry for the cleanliness issue you had in your room and that our staff was not responsive enough to your problem. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
Shawna, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Poor utensils, plates & cups, beds hard and uncomfortable, their was hair in my wash cloth
Business response:
Thank you for being our guest. It indeed was upsetting to know you did not have an excellent stay. We apologize as you were not happy with the condition of the kitchenware and the cleanliness issue. Your feedback will be shared with the appropriate individuals, as we continuously strive to improve our facilities and service. We are also sorry you were not able to have a good nights' sleep due to the uncomfortable mattress. Please give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Worst stay ever My first day the water was brownish and the bathroom was dirty, later on that night I got the note saying the water will be shut off from 10am - 2pm. They was having water problem the whole time I was there. And everytime I leave my room I have to go back to the front desk to reprogram my key. My whole stay I couldn’t brush my teeth or shower. There was no water running. My whole experience was terrible. Worst stay ever.
Business response:
Thank you for being our guest. We apologize for the unexpected water outage during your stay. We regret the inconvenience you experienced. We understand the frustrations and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Wouldn’t stay here again. The only time I saw an employee was when I first checked in. Three days there and only saw an employee once. The lady working the front desk on check in was extremely rude and did not want to be there at all. Hotel was pretty dirty. Garbage in the hallway for a day and a half and the hallways smelt like smoke. Would not stay here again.
Business response:
Ryan, thank you for your review of your stay. We are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, we apologize for the cleanliness issues you encountered and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We... read more
The front desk had some mud communication with one another. I was checked in after cut off hours. 2nd front desk person come in and he gets irate with me and tell me I was in a vacant room. He then proceeded to call the police on me and have me an my associate escorted off property because he told the police I was trespassing
Business response:
Thank you for choosing our hotel. We are sorry you did not experience the best from our associates at the time of your check-in. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk staff to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.