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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I went to check in I had to wait 30 minutes for someone to come to the front desk. Many people had been waiting and walked away because they were tired of waiting for service. We tried calling the hotel several times but got no answer. I finally knocked on the employee break room door to get someone to check me in. The entire hotel reeked of weed.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
I hope some one learn some from my experience. For check in around 7:00pm have to wait 20 minutes no one was on front desk. Cigarette smell was too strong 2 floor After requesting room change to 1st floor When we was sleeping at 3:15 some one try to get forcefully to our room. We was scare and I ask who is this some one said we think room was vacant. Few minutes later i called front desk she said it’s not my mistake other girl didn’t put in the system in angry tone. We wasn’t able to sleep after that. In the morning look for... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I did not feel safe at this hotel. I had a ground floor room and when I entered the room the windows were open and I had a hard time getting them to lock. Even when locked they seemed to pull away from the frame and anyone could have entered the room. There were ants in the room and dirt and hair on the shower floor.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst service and cleanliness
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It was horrible. Dirty towels & washcloths . I’ll never stay there again
Business response:
Please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
The staff was great but the hotel room was disgusting. The hotel room floor looked burned and was sticky. The carpet on the hotel room floor definitely needs to be replaced. I was also given towels that were supposed to be clean, but a few of them had awful stains and something gross stuck to it. They also had no “grab and go” breakfast as advertised which is super disappointing.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We will be working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
I did not go make of this reservation was a mistake and I tried to cancel it and I want a refund from someone at Expedia told me just wait until after and tried to call Lynn to get your refund but it doesn’t seem like you want to honor that
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Had a non-smoking room that stunk so bad like stale smoke that had to keep windows open the entire time. Clothes and items stink just from being in the room. Needs new carpet, ac filters and a good cleaning. No hair drier or coffee maker in the room. Had fridge and micro but not even any plastic cups for a drink of water.
Business response:
Thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Even though we are a non-smoking hotel, on a rare occasion we have guests who do not comply. Kindly know, we have had to change some of our policies during these challenging times. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. We hope you will give us another chance to provide you with a much better experience. Sincer... read more
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.