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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been better This stay was less than good! We asked multiple time for things to be fixed or addressed, and the manager kept telling the staff I will address it tomorrow.......we finally had to demand a new room. Only 1 person was willing to help. The entire place smelled like weed and cig smoke. Just be careful, you’ve been warned.
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the concerns that kept your stay from being perfect and for as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
The hotel is clean but I’ll checked in in the morning and the staff in the morning did not let you know everything you need to know about this hotel like one is no maintenance or cleanup service you is the maintenance in cleanup service they give you one pot or pans per room to cook with something I did not take because it was no purpose and then you can turn your rags and towels in downstairs at a certain time to get new ones didn’t know this until the last minute of getting up to get new rags and towels had to go out to bu... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The staff was very unproffesional. I booked online a 1 queen bed. When I checked into my room, it was two double beds. I went back down to the desk and showed the desk clerk my reservation for a queen bed. She told me that there were not any queen beds available.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Dirty overall, not cleaned enough for covid19.
Business response:
Thank you for your review. We are genuinely sorry for the cleanliness issues you encountered. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the expe... read more
Oh my lord where do I START! First I booked the room on Expedia and the lady at the front desk was like “thank GOD you got here just in time I only have two rooms left and I was waiting on you and another person” so I could of been almost out of a room and I came a very long way. The property was TERRIBLE I felt so unsafe like it was a good thing I had other people with me. The ELEVATOR was BROKE! We had to use the stairs! Man you get what you pay for but GOD! The room was clean though ... that’s about the only good thing ab... read more
Business response:
Thank you for being our guest and for reviewing your stay. We regret not meeting your expectations and apologize for the inconvenience you faced due to the elevator. We will share your comments with our maintenance team and make sure the issue is fixed. We hope you will allow us the chance to welcome you again and provide you with a much better experience. Sincerely, Hotel Management
The business was terrible
Business response:
Sheena, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.