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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is one night stay hotel. My room was with condom on the floor with hair and sperm on blankets, used towels. All workers with 0 customers service. Unprofessional manager.
Business response:
Ansari, thank you for the feedback. We apologize you didn't experience our staff at their best during your stay. We have followed up with our associates to make sure we do not disappoint you in the future. We are also sorry for the cleanliness issue you encountered in your room and regret the inconvenience you faced. We will share your feedback with our housekeeping team to ensure a better experience going forward. We hope you will give us another chance to provide you with a flawless stay in the future. Sincerely, Hotel Man... read more
Elevator broken booked a king they gave me a queen something I didn't pay for. Hotel book to full capacity so they couldn't accommodate. I had an asthma attack because my room was on the fourth floor
Business response:
Thank you for taking the time to review your stay. We are sorry for not being able to accommodate you with the room you booked. We also apologize for the issue you encountered with the elevator during your stay and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to fix the problem immediately. We value your feedback and hope you will reconsider giving us a chance so that we can redeem ourselves in the future. Sincerely, Hotel Management
Long wait to check in and malfunctioning keys. Staff could be more polite and considerate.
Business response:
Thank you for the feedback. We apologize you didn't experience our staff at their best during your stay. We have followed up with our associates to make sure we do not disappoint you in the future. We are also sorry for the wait time issue you experienced and regret the inconvenience caused due to the key card. We will share your feedback with the appropriate team to ensure this does not repeat going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sin... read more
NEVER AGAIN! Sheets and microwave was dirty, the windows were up so it was freezing, the heat didn’t work, the room overall didn’t look appealing. I would never book there again!
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Overall a terrible experience The room was not clean. Bedspread had stains on it and holes in it. Bathroom tub had soap scum all over drain and just looked dirty. I was on the second floor and as soon as you walked off the elevator you could smell marijuana in the air. I didn’t stay long and then left. The lady that checked me in had no personality and when I got there she was in her cell phone talking to someone around the corner and didn’t hang up the whole time. rying to get my money refunded now.
Business response:
Amanda, first and foremost, we apologize for the cleanliness issue you encountered and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to be more diligent in their efforts going forward. We are also sorry that you did not have a positive experience with one of our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with the individual so that this is not repeated again. It is unfortunate that you had to leave us earl... read more
Bed management
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Get a room somewhere else The air conditioning did not work. There was never anyone at the desk. I tried to get a new room when the air conditioner didn’t work but no one was there for the two days. I even called the front desk and no one would answer. It was literally like no one worked there. Overall due to this the room was uncomfortable. Then there were people slamming doors and smoking marijuana in the room next to me. Overall terrible place to stay
Business response:
Thank you for your comments. We are sorry for the maintenance issues you encountered and regret the disturbance caused due to the other guests on the property. Moreover, we apologize our front desk was not there to resolve the problem to your satisfaction. We understand your frustration and are reviewing this with the appropriate team so that we can improve our service and facilities going forward. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sin... read more
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.