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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was long black hair on the wall of the shower that I didn't discover until I took a shower. When I complained, the person at the front desk made a note, but said she could do nothing because she was not management.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
My hotel experience was disappointing. I reserved a King size bed (being slightly higher in price). To find out at arrival that I was assigned a Queen. When I requested to be relocated, the front desk clerk, said that she could not honor the room as Orbitz had sent the instructions to their system with a Queen rather than a King, (regardless the fact that I showed her the print out of the reservation with the King and the price of the King). As per my request the clerk called a manager and they were both extremely unprofessi... read more
Overbooked Hotel was over booked which put hotel staff in a difficult position. Furnishing in room were broken and holes in wall.
Business response:
Thank you for staying at our hotel. We are disheartened to see the rating and regret the issues you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Please it just a dump honestly. When we first arrived we noticed trash around and that elevator lights had gone out and no one seemed to care. Don't stay here. There are plenty nicer places around with similar prices.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of well-kept facilities and cleanliness. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Nothing it needs to be updated and people walking and disturbing the peace
Business response:
Denise, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We also are sorry for the noise issue. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,439 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.