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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress pad was stained, shower curtain molded, room was supposed to have let out bed only had a reclining chair.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerel... read more
Only good thing was pet friendly. Ladies at check in were nice but would never stay there again. Room reserved wasn’t available. Hard for tall person to use handicap shower. Bathroom was dirty. Floors were dirty. Very unhappy with stay and charged same price for different room than reserved.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the housekeeping issues you had in the room allotted to you. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I was told that breakfast was included, but, The bedding very dirty.. couldn’t sleep..
Business response:
Sandra, thanks for the feedback. We are sorry you were disappointed with our grab-and-go breakfast offerings. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We also sincerely apologize for the cleanliness issue you experienced with the bedding and regret this impacted your sleep. We have discussed your comments with our leadership team and they have created action plans to ensure that these issues are resolved. We hope you... read more
Room smelt of cigarette smoke, AC unit was not working properly and was not cleaned very well
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,439 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.