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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad situation - Not the hotel Chain of the past.. elevator did not work. no cups or drinking glasses, no cooking or eating tools in room. ...no mat for the shower. toilet seat not stable
Business response:
Dear Clifton, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Considering... read more
Poor service
Business response:
Dear Jose, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
The place was nasty so noisy everywhere looks dirty
Business response:
Dear shanta, Thank you for dedicating the time to share your feedback. We understand the significance of offering our guests a spotless, comfortable, and tranquil environment; therefore, we apologize for falling short of your expectations. Rest assured, we are taking all necessary measures to ensure such incidents do not happen again. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
I did not like how online it stated I would get immediate check in after 12am then when I arrived after traveling and being tired I had to pay an early check in on top of the room.
Business response:
Dear Edralisa, We apologize for any confusion regarding your check-in experience. We appreciate you bringing this to our attention and will review our online information to ensure accuracy. Your feedback is valuable, and we apologize for any inconvenience caused during your stay. If you have additional details or concerns, please feel free to share them with us. We strive to improve our services based on guest input and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
This is the first time I stayed in a hotel that didn't have automatic doors, but that might be splitting hairs. The description stated that there was breakfast and a fitness center. The breakfast consisted of small granola bars, instant oatmeal, and tiny muffins. This is not a meal. The fitness center didn't have any weights or resistance machines. When I got to the room, there was no toilet paper. There was a small can with foil covering it with a spoon on top, and large bottles of water half full in the fridge. The staff m... read more
Business response:
Dear Matt, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and ho... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.