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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location, but… We waited at least ten minutes to check in, as nobody was at the desk. The clerk was not very friendly, and was difficult to understand because she mostly seemed to speak under her breath. The building and furnishings are very dated. Nothing seemed to be unclean, other than the bathroom mirror. The bathroom is very small, but adequate. There is no space to set many toiletries on the tiny counter. The mattress needed to be replaced, there wasn’t much support. On the positive side, it’s not far off th... read more
Business response:
Dear Guest, Thank you for reviewing your stay with us. Despite our convenient location, we agree that our hotel is starting to show its age, and we are having the same conversation with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we regret any oversight in preparing your suite. Moreover, we apologize for the inconvenience caused by the lack of responsiveness from our staff. We will address these with our associate... read more
Very dirty flooding in lobby very smelly
Business response:
Dear Dexter, It was a pleasure having you stay with us. We want to apologize for any housekeeping oversight around our lobby. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel Management
Normal and safe
Business response:
Dear John, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best. Sincerely, Hotel Management
TV did not work. Kitchen totally bare.
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the television. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
At check one of the staff members went to my room to check to see if my key worked while I followed but he didn't give me the key. He went back to the front desk with my key. Another front desk member followed him back to the front desk to get the working key to give to me. I've never experienced anything like that.
Business response:
Thank you for your review. We are sorry for the frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Nothing
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.