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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness Floor was so dirty that my feet were black getting out of the shower
Business response:
Dear Steven, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Good cheap fast and clean
Business response:
Dear William, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so lovely to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. Our goal is to deliver excellent value at a great price, so it is wonderful to know this was your experience. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
The staff here were great. Super friendly and helpful. However, parking sucks. If you need to park at night, you either have to walk pretty far, or you will need to pay for a premium parking space. Also, the entire hallway had a funky smell and everything just seemed kinda grimey. The room itself was clean, though.
Business response:
Dear Chris, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Great front desk service, clean and good.location
Business response:
Dear Ambrosia, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall okay
Business response:
Dear Matthias, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want your stay to be perfect. We appreciate you choosing our hotel, and we hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.3 star rating with 2,680 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.