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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was comfortable. TV didn't work originally, Hector fixed it properly, but behind tv was a lot of dirt, two batteries and trash that must have gotten missed on their "10" pt inspection. There was a dog barking day and night. When I first called at night, the desk clerk said the owners were "out". Not very helpful. I figured that out myself. Denise on days was wonderful and she took care of it the next day when dog was still barking.
Business response:
Dear Dawn, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Not bad but not great Just a very basic hotel and experience. They don’t offer breakfast or even like a free water jug in the lobby, they don’t have a pool, we didn’t even have hand soap in our room, so you’re not really getting anything to add to the experience if that’s what you’re looking for. Our room did come with a fairly large kitchen space if you’re looking to cook there. We didn’t interact with the staff much but when we did they just kept conversation to a minimum, they weren’t necessarily rude but not super friend... read more
Business response:
Dear Guest, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. It's glad to know you enjoyed most of your stay; however, we apologize for not meeting your expectations. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Thank you for being patient with us, and we sincerely apologize for the inconvenience. We hope this unfortunate situation will not prevent you from returning an... read more
It was a good stay! Room was nice and very comfortable and the hallways were clean and didn’t smell like the one I stayed in Orlando.
Business response:
Dear Angelica, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management
The location was good for the most part. They were short staffed, closed front desk until check in. The network was down, so unable to use Wifi to submit school assignments. The bathroom was not very clean, countertop was not wiped down. AC’s air was cold but the vent was pretty dirty. Key cards kept losing access and we did not store them near our phones. Paid too much for what we got.
Business response:
Dear Michael, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.