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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs updating. The place smells awful.
Business response:
Paul, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We would... read more
Good location especially for the price. Decent, no-frills utilitarian lodgings.
Business response:
Rana, thank you for reviewing your stay at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better, and that you enjoyed our well-kept accommodations. We look forward to your next stay. Sincerely, Hotel Management
Rooms were small but very nice
Right across from Bat Bridge.
Business response:
Joann, it was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to Bat Bridge. We hope you choose us again the next time your travels bring you to our area. Sincerely, Hotel Management
Good value
Convenient 10 miles from the airport
Business response:
Bernadette, thank you for choosing Extended Stay America. We are glad you had a pleasant stay with us and were impressed with our location convenient to the airport. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
It was not what I expected. (Very dark and old.) There was a horrible cooking smell on the 3rd floor for the whole time. I had to hold my nose out of the elevator. Awful!
Business response:
Ginger, thank you for your candid evaluation. We apologize for the inconvenience you experienced during your time with us and for not providing the refreshing accommodations you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.3 star rating with 2,680 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.