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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms and hallways need a deep cleaning.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Great location and staff but the property needs an upgrade . Old carpets and the like.
Business response:
Elias, thank you for taking the time to share your comments. We hope you had an overall good stay, but we apologize for not meeting your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We look forward to welcoming you back in the future. Sincerely, Hotel Management
Liked that parking was included.
it was a good value.
Good enough Lobby definitely needs an upgrade. Room was adequate for my 1-night stay, though I had trouble getting hot water out of the sink. Windows need replacing. Could have used an extra blanket. Location is excellent, and staff are friendly.
Hotel op een fijne locatie , ruime kamers ,prijs kwaliteit gewoon top
Business response:
Justin, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent accommodations and convenient location, but you found us to be a great value. It was a pleasure having you stay with us and we hope you will choose us again. Sincerely, Hotel Management
very nice location
Business response:
Jennifer, thank you for the generous review. We are glad to know you enjoyed your time with us and that you liked our convenient location. It was our pleasure serving you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Was fairly priced but you get what you pay for, very bare bones older hotel.
Business response:
Paula, thank you for taking the time to post a review of your time with us. Although your stay overall was satisfactory, we are sorry our hotel did not meet all of your expectations. We have made note of your comments regarding our hotel and will keep those in mind for future enhancements. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.