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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The problem was a puppy in an adjoining room whined much of the night although pets were forbidden.
Business response:
Susan, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
The property is super close to the Palmer Center and in a great location for easy downtown access. My room was clean and comfy.
Excelente ubicación Excelente ubicación del hotel para el propósito de mi viaje, las habitaciones están bien equipadas y funcionales.
Business response:
Raul, thank you for choosing our hotel. We are glad to know you were pleased with our convenient location and liked our fully-equipped accommodations. However, we regret not meeting all of your expectations. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
We come here every year for the half marathon and this year, the quality was noticeably poorer. For example, the “breakfast” was always non-perishable, individually wrapped items like granola bars and muffins, but they got rid of it even though there is no Covid risk to having those items. Also, the dish set was incomplete (missing at least forks and bowls)
Business response:
Angela, thank you for always choosing our hotel while you are here for the marathon. We are very sorry for the disappointment you had with your recent stay with us. We made a note of your feedback to see where we can make the necessary changes. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Service was great.
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.