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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After booking this hotel for our stay in Austin and reading some of the reviews I was slightly concerned about what we were going to turn up to but have to stay I was pleasantly surprised and really happy with our stay here. The hotel is what it is in terms of the price you pay for it -fairly cheap and cheerful but the room was spacious and clean. The hotel is in a superb location really near the main shopping area and ladybird lake area. The staff were friendly and helpful when wanting to use their phone. For all the negati... read more
Business response:
Natalie, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that our location worked well for you and that we were able to meet your expectations at a great price. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
Needs updating. The place smells awful.
Business response:
Paul, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We would... read more
Good location especially for the price. Decent, no-frills utilitarian lodgings.
Business response:
Rana, thank you for reviewing your stay at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better, and that you enjoyed our well-kept accommodations. We look forward to your next stay. Sincerely, Hotel Management
Rooms were small but very nice
Right across from Bat Bridge.
Business response:
Joann, it was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to Bat Bridge. We hope you choose us again the next time your travels bring you to our area. Sincerely, Hotel Management
It was not what I expected. (Very dark and old.) There was a horrible cooking smell on the 3rd floor for the whole time. I had to hold my nose out of the elevator. Awful!
Business response:
Ginger, thank you for your candid evaluation. We apologize for the inconvenience you experienced during your time with us and for not providing the refreshing accommodations you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.