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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great front desk service, clean and good.location
Business response:
Dear Ambrosia, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall okay
Business response:
Dear Matthias, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want your stay to be perfect. We appreciate you choosing our hotel, and we hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
I'll probably still stay there. The only issue for me has been the rooms and hallways smell. Maybe because it's an Extended Stay, but the first time I stayed there (2021), my room had a very strong food odor. This last time (2022), the hall smelled like old trash - thankfully, my room did not smell. Other than that, I enjoyed my stay and would consider staying there again.
Business response:
Dear Gilbert, thank you for your candid review. We apologize for your concerns about the odor in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Fine for short stay Overall fine. The room was clean. The shower pressure was very low though. The hallways had a weird smell and the room also had a smell although it wasn't unpleasant
Business response:
Dear Jun, thank you for staying with us at Extended Stay America and sharing your comments. We were happy to read you enjoyed your stay, except for the maintenance concern. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. We look forward to your next visit. Sincerely, Hotel Management
The front desk staff was very helpful when my credit card was having issues. She was very patient and went out of her way to help.
Business response:
Dear susan, thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.