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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entrance is really dirty with overflowing trash. The room smelled musty with hints of stale smoke in the air despite of being a non-smoking room/hotel, the carpet didn't feel clean enough to walk barefoot on, the bathroom had cigarette burn marks on thee sink and the shower had milder in the caulking. The room was cozy overall and the bed was comfy.
Business response:
Ramiro, thank you for your recent stay with us.We are glad to read you liked your room and the comfort of our beds. We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests... read more
部屋が広くて、ミニキッチンとカウンターがあり、朝食が食べやすくて快適でしたが、 バスルームに換気扇がなかったのが残念でした。
Not a bad spot, girl at front was very nice, continental break was good, only complaint is that the bathroom door did shut correctly. Other than that, I slept fine. And its walking distance to downtown area.
Business response:
Jose, thank you for being our guest at Extended Stay America. It is our pleasure to know you liked our courteous front desk staff, grab-and-go breakfast, and ideal location. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The front door is old and it was stuck in the lobby entrance was dirty it was a very disappointing first experience when I walked in. The staff was nice but all the amenities it had was two vending machines. There were loud screams and laughter from the guest next-door
Business response:
Fidel, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope to have the opportunity to make your next stay with... read more
Room smelled very strongly of smoke.
Business response:
Lora, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Close to Palmer / Long Center
Enjoyable experience
Business response:
Anthony, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Close to everything and reasonable
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.