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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fairly grungy
Business response:
Brenda, thank you for your candid review as we do value your feedback. We are glad to see from your rating you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Center city, nothing special. This is a sub-par hotel. I would only book it for the location.
Business response:
Graydon, thank you for your review. We are happy to know you liked our ideal location. However, we are sorry for not meeting all of your expectations and regret any inconvenience caused. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
This wasn't the swankiest place but it became our home base for the 4 days we were in Austin! We grew to love it, and the best part was that it had a fridge and stove and a ton of storage. Our friends stayed downtown in a fancy hotel but they couldn't spread out like we could. We enjoyed our stay! Would have been nicer with Netflix, HBO, or Hulu options on the TV and thicker more quality sheets/blankets. Very, very nice and helpful staff. We lost our key at 11pm and someone was there at the desk to help us!
Business response:
Sally, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Friendly staff
It's okay
Business response:
Gabriel, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Perfect location for us, felt like a safe area. Everything we went to was super close.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Excellent stay and close to downtown.
Business response:
Luke, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America and that our location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Water pressure was pretty rough both mornings and was pretty miserable to shower. Other than that,this hotel is situated in a great location and provides a decent place to rest after a long day visiting downtown Austin.
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. However, we are sorry for the maintenance issue you experienced during your stay. Your concern regarding the water pressure will be shared with our team so that corrective measures can be taken. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Me musto el lugar muy comodo y limpio
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.