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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was great, my room was nice and clean. But lacked some basic stuff like a coffee machine etc. The staff was okay at best. They definitely hated their job mostly cause they were understaffed. We got locked out the hotel cause there were no staff after 11 to let us in when the key thi g didnt work. Had to walk around the entire building to find a door that would work. Its like everyman for them selves. Kinda shocking. All in all is was alright and convenient.
Business response:
Mariah, thank you for staying with us and for sharing your review. We are glad you had a pleasant stay overall and that you were pleased with our well-kept accommodations. However, we are sorry you encountered any service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We will also share your comments regarding the key cards with the appropriate individuals and make sure we prevent such re... read more
Great Location It’s an older property but they keep it very clean. Staff was friendly and helpful. Plenty of parking and most importantly to me LOCATION! Great area for dining, shopping or outdoor activities. All the action on S. Congress is right around the corner.
Business response:
Anne, thank you for the lovely review of your recent stay at Extended Stay America. We loved reading how much you enjoyed our hospitality, ample parking facility, and immaculate accommodations, particularly our prime location with proximity to restaurants, shopping, and other attractions. Thank you again for being our guest. It was our pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
No towels The room was fine. We were there for 2 nights. They did not clean the room after the first night and when I called down for clean towels at 4 pm they said they didnt have any ready. They said itvwould be about 6pm before towels were ready and we would have to bring down the dirty towels to exchange them for clean ones. They may have been under staffed. But i probably wouldnt stay there again.
After booking this hotel for our stay in Austin and reading some of the reviews I was slightly concerned about what we were going to turn up to but have to stay I was pleasantly surprised and really happy with our stay here. The hotel is what it is in terms of the price you pay for it -fairly cheap and cheerful but the room was spacious and clean. The hotel is in a superb location really near the main shopping area and ladybird lake area. The staff were friendly and helpful when wanting to use their phone. For all the negati... read more
Business response:
Natalie, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that our location worked well for you and that we were able to meet your expectations at a great price. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
Needs updating. The place smells awful.
Business response:
Paul, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We would... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.