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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not what I expected. (Very dark and old.) There was a horrible cooking smell on the 3rd floor for the whole time. I had to hold my nose out of the elevator. Awful!
Business response:
Ginger, thank you for your candid evaluation. We apologize for the inconvenience you experienced during your time with us and for not providing the refreshing accommodations you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Rooms were small but very nice
Right across from Bat Bridge.
Business response:
Joann, it was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to Bat Bridge. We hope you choose us again the next time your travels bring you to our area. Sincerely, Hotel Management
Good value
Convenient 10 miles from the airport
Business response:
Bernadette, thank you for choosing Extended Stay America. We are glad you had a pleasant stay with us and were impressed with our location convenient to the airport. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
The problem was a puppy in an adjoining room whined much of the night although pets were forbidden.
Business response:
Susan, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.