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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff of one We were not able to check in until 7pm, although the front desk lady was working very hard to please all the guest that were waiting she was doing it by herself.
Business response:
Wade, thank you for the feedback. We are sorry for the wait time issue you experienced at the time of check-in and regret the inconvenience it caused. We value your feedback and will use it to make sure we are more consistent in our service delivery. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management
Insects and stove was not clean. Also microwave was dirty
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The fridge in our room keep ticking, hard to sleep. Other then that, everything was fine.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your observation regarding the refrigerator will be shared with our maintenance team for review and action. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I like this hotel because you had privacy and how it was walking distance to the basic needs like food and convenience stores. What I didn’t like was that there was no bathroom exhaust fan or kitchen tools for the mini kitchen.
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one and that our location was perfect for your needs. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Do be fooled about complimentary breakfast. It’s a misnomer and never eventuated. The company advertises breakfast but offers granola bars that didn’t even get supplied.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Austin Pride♥️ The heat didn't phase me. The town was hopping, the spirit was unity and party. Being on the edge of the happenings was crazy. Pedicabs are the best way to get your bearings before up close & dirty. Great Jazz at Parkers.
Business response:
Kathleen, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.