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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in process took about 45 mins. Staff was very slow and blamed it on the internet connection. Was late to my dinner reservations because of it. The room was just ok, it includes a full kitchen but no cups, plates, bowls or utensils to use. Not even plastic cups. No coffee maker or coffee cups either. Very basic.
Business response:
Brandon, thank you for letting us know about your experience at our hotel. We are very sorry for the delay you experience at the time of your check-in. We also are sorry you were not informed about our kitchenware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Great price...clean...close to downtown... It was very nice, affordable and can walk to sixth street!
Business response:
Anne, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you found us to be at a fair price and that our location close to the sixth street was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Clean, super friendly staff and very easy place to stay for dog owners. Overall, I would recommend.
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that you liked our pet-friendly property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The room was clean and more than We were expecting and staff was very helpful.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good stay We enjoyed our stay here, the location is ideal and free parking a bonus.
Business response:
Susan, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you took advantage of our complimentary parking and that our location was perfect for your needs. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Some questionable guests. Hanging out in hallways, in and out of room.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we regret any inconvenience you had due to the other guest of our property. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.