Extended Stay America - Austin - Downtown - Town Lake

Business response:

Thank you for the wonderful feedback of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our location as well as our accommodations. We are also pleased to see you were impressed with our associates and that you had a nice time with us. However, we are sorry for the issues you encountered. Yoru comments regarding the odor issue have been shared with the appropriate team. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

Robert, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent visit. We are sorry for the ants in your suite and the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. However, we hope the rest of your stay was pleasant with us and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management