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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Great experience, awesome staff. Thank you very much!
Business response:
Thanks for making Extended Stay America a part of your travel plans. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Ashley at the front desk, at 1030 at night, was amazing. Helpful, friendly with an wonderful smile and spirit. The accommodations were above par, quiet area, generous parking and good rate. Will stay again, if in the area
Business response:
Mikchick, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them especially Ashley. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
2 night stay - evening clerk was ok; day clerk was much nicer and friendlier. Freezer wasn't cleared out from previous guest. Bug flew across my head first night.
Business response:
We appreciate your feedback and are happy your stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service. We will share these remarks with our team in order to better serve our guests. It was our pleasure hosting you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Business response:
Clifford, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Budget friendly Just a room. No bells and whistles. It was fine. Had to go get wash clothes because ours wasn't stocked. Not sure about the area though. The care of the grounds need improvements.
Business response:
Thanks for being our guest. We are glad to know you had a pleasant stay with us and that our hospitality was to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Hola Amazing
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
The front desk agent who checked us in was not friendly.. He only gave us one key.. Coming back into the hotel I asked where an ice machine was and he said very loudly “no” .. there were two ice trays in the freezer, very small ice cubes .. I would have bought a bag of ice if I had known that’s all the ice I had .. The front desk who checked us out was adorable and very nice .. keep her!!
Business response:
Julia, thanks for the feedback about your visit to our hotel. We apologize for falling short with regard to the service provided by one of our staff member. Your feedback will be used to improve our performance going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.