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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you providing a review of our hotel. Everything we do is aimed at providing you with an excellent hotel experience, but we are sorry to have let you down. We hope you will consider visiting us again as we would love to provide you with a favorable experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Location and space was great, but we got a room that had been smoked in. Besides that, it was good!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked our ideal location and that your stay was a comfortable one. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
BYO Ice Why don't they have soap in the rooms? And - no ice machine? What?
Business response:
Shelley, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like toiletries, and other items but these are also available upon request at the front desk. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another ... read more
Had fun nice quiet cozy rooms..friendly front desk service nice environmenr for food and entertainment
Business response:
Thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and enjoyed the convenience of our location. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
Angie,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Decent sray for the amount of money spent walls and doors could use some wiping down but had clean linen face towels could be updated with nicer ones
Business response:
Ed, thank you for taking the time to evaluate your stay. We’re glad to know you found us to be at a fair price, but we’re sorry our cleanliness was not as per your expectations. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We hope you will consider giving us a second chance the next time you are in Austin. Sincerely, Hotel Management
Good facility - questionable patrons, Convenient location. Everyone on staff was very helpful and super friendly! Room was clean and comfortable. The only thing unpleasant about the stay was some of the other guests. The two benches in front of the facility were littered with cigarette butts...and some guests would sit there and spit on the sidewalk. Come on people - have some class. Throw your butts in the trash and remember that the rest of us have to walk through whatever it is that winds up on the ground. There is no sen... read more
Business response:
Thank you for posting a review of your stay. We’re glad to know our location was ideal for you and that you were pleased with the service provided by our staff. However, we’re sorry for the inconvenience you had while you were here. We appreciate your valuable feedback and hope to see you again soon. Sincerely, Hotel Management
Nice stay Really clean Hotel
Business response:
Scorpio, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.