Extended Stay America - Austin - Northwest/Arboretum

Business response:

Christopher, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous review and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you liked our outstanding service and you found us to be a good value. Thank you for giving us the opportunity to serve you and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Scott, thanks for evaluating your stay. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. We would like to inform you that Towels may be exchanged at the front desk anytime and complimentary. Thanks again for staying with us and please come back soon. Sincerely, Hotel Management 

Business response:

Juan, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to know you had an overall pleasant stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us soon for a much better experience. Sincerely, Hotel Management 

Business response:

Tashmia, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

We're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement and assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management