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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the Hotel was just OK ! Nice room. no more to said
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
The man at the front counter was not friendly at check-in. It felt like we were inconveniencing him by checking in while he was trying to do some cleaning. The room was clean for the most part, but had older, worn bedding and the mattress was very uncomfortable. The soap bar and shampoo in the shower left a thick residue; I highly recommend not using these. Walls are thin, so don't expect too much quietness if it's busy. At 9am on morning of check out (11am check-out) the maids barged in without knocking while we were in the... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Sophia Rocks !!! I really enjoyed my stay here every time I come. The staff is really nice I came one time when I was sick and my room did not have a bathtub and Sophia which is awesome at the front desk got me into another room just like that the rooms are clean very nice quiet environment.
Business response:
Jamey, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that Sophia made for a memorable experience. We will share your wonderful compliments. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Front desk employee with no name tag working by himself.... not friendly at all. He gave me the room key and a sticky note with the room number. Room 316 the toilet was dirty, no toilet paper, no notepad and no pen. Very poor service.
Business response:
Iris, thank you for your review. That being said, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Did not meet expectations The bathroom was dirty. The tub walls and the soap shelf were not clean-- had soap scum all over them. There was urine on the toilet seat. Even the blow dryer was dirty. The rest of the room was okay.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Business response:
Ashley, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
應該是我運氣不好抽到籤王 126房床有異味(體味?)，沒有被子睡不習慣，只有毯子包被單，最大的優點就是離公司很近，車程不到十分鐘
Business response:
Cheng, thank you for taking the time to share your feedback. It’s a pleasure knowing you loved our location and had an overall enjoyable stay. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Business response:
Daniel, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.