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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like weed and curry in the hallways. Staff never at front desk, weed smell down the hallways of the hotel, bed sheets are terrible, with holes in them.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Todo bien
Business response:
Thalia, thank you for being our guest at Extended Stay America and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
One particular employee with the name of Jared was very nice and helpful.
Business response:
Tom, thank you for staying with us. It’s a pleasure knowing you loved the fantastic service provided by Jared. I will surely share your praises. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Tonya, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
staff is the problem After a long day of traveling from hurricane site, it took 20 mins to find someone to check us in. Mgr finally came down after asking another staff member twice to find her. No apology but chose to remind us of late check out fees.
Business response:
We certainly apologize for the issues you encountered which led to a less than perfect stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Fg Sk
Business response:
Shanta, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager
Donated to Hurricane Harvey evacuee. Staff is compassionate, easy parking, clean cozy room for a very tired family of 4 that were evacuated from the coast line. They loved the Panera Bread nearby.
Business response:
It was our pleasure hosting you and your family at Extended Stay America. We are glad to read our courteous associates and your well-appointed room met all of your expectations for a great stay. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5stars! I booked the room for my sister and her kids that was evacuated from Corpus Christi Tx due to hurricane Harvey.
Business response:
Josephina, it was a genuine pleasure reading we could be of service to your sister and her kids. We thank you for your review, and we look forward to your visit when in our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.