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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 night stay - evening clerk was ok; day clerk was much nicer and friendlier. Freezer wasn't cleared out from previous guest. Bug flew across my head first night.
Business response:
We appreciate your feedback and are happy your stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service. We will share these remarks with our team in order to better serve our guests. It was our pleasure hosting you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Business response:
Clifford, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Budget friendly Just a room. No bells and whistles. It was fine. Had to go get wash clothes because ours wasn't stocked. Not sure about the area though. The care of the grounds need improvements.
Business response:
Thanks for being our guest. We are glad to know you had a pleasant stay with us and that our hospitality was to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Hola Amazing
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
The front desk agent who checked us in was not friendly.. He only gave us one key.. Coming back into the hotel I asked where an ice machine was and he said very loudly “no” .. there were two ice trays in the freezer, very small ice cubes .. I would have bought a bag of ice if I had known that’s all the ice I had .. The front desk who checked us out was adorable and very nice .. keep her!!
Business response:
Julia, thanks for the feedback about your visit to our hotel. We apologize for falling short with regard to the service provided by one of our staff member. Your feedback will be used to improve our performance going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Overall hotel was what I expected, room was very clean.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
The only complaint was a very bad odor in the room. Don't know if it was due to someone's cooking or not.
Business response:
We apologize for not meeting your expectations and for the odor issue you experienced while here. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Not again This establishment needs to be updated. It is not one I would go back to, but you get what you paid for.
Business response:
Wendy, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.