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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and met our needs. One lamp out, front desk is not always manned, no maid service. I forgot to ask about this when we checked in, but were only staying 2 days so not a huge issue. My husband waited at the desk for a while to see if he could get a replacement for the broken lamp, but nobody there. WiFi extremely slow.
Business response:
Elaine, thank you for staying with us. We apologize as we failed to communicate to you about our housekeeping policy. In order to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, we are sorry to know your stay at our hotel was anything less than stellar. On a positive note, we are happy you liked your room and found it spotless. We value your feedback and ho... read more
Business response:
Kevin, thank you for staying at Extended Stay America and for posting such a nice review. It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Good area and apparently safe. For the business purpose of the travel it was a good hotel, close to restaurants and the place we were to do our work. The area was good and looked safe.
Business response:
Rafael, thank you for being our guest at Extended Stay America. We are happy to know you liked the convenience of our location and were pleased with the service provided by our associates. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Excellent stay and extended stay. My stay at a standard stay was wonderful convenient courteously clean I would refer anyone to that hotel.
Business response:
Roosevelt, thank you for choosing to stay at Extended Stay America. We are thrilled to read you loved the cleanliness of our well-kept property and found our location perfect for your needs. We appreciate you recommending us and look forward to your return visit soon. Sincerely, General Manager
Nice place to stay. No hassles I needed a place to stay at a lower rate than most places. No one bothered me and the air conditioning worked great!
Business response:
David, thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and our facilities were up to your satisfaction. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager
I was concerned because the window would not lock and the screen had been bent out in the corner.
Business response:
Please accept our apologies for the issues you experienced in your room, and we regret the inconvenience it caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Good value for what you pay, especially considering the great location. All other hotels in the area were nearly twice as expensive.
Business response:
Sean, thank you for staying at the Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. We are delighted to know you had a good time with us and that our location was just perfect for your needs. We enjoyed serving you and look forward to seeing you again soon. Sincerely, General Manager
Business response:
Chris, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.