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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was concerned because the window would not lock and the screen had been bent out in the corner.
Business response:
Please accept our apologies for the issues you experienced in your room, and we regret the inconvenience it caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Good value for what you pay, especially considering the great location. All other hotels in the area were nearly twice as expensive.
Business response:
Sean, thank you for staying at the Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. We are delighted to know you had a good time with us and that our location was just perfect for your needs. We enjoyed serving you and look forward to seeing you again soon. Sincerely, General Manager
Business response:
Chris, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Todd, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager
Better then expected! Reading reviews on Extended stay Austin, TX I was very nervous about staying here but with the rooms being sold out I had no other choice. Yet, I actually had a great stay. Rooms were clean as can be, no bed bugs ( which in another review they had mentioned bed bugs) I did my examining and there weren't any bed bugs! The rooms could use a little upgrade but other then that the condition of the rooms were great! Very spacious rooms I must add! As far as staff goes they were awesome, friendly, but still k... read more
Business response:
Sam, thank you for sharing your kind review. We are glad to know you enjoyed your time with us and that our convenient location and courteous associates made it even more memorable. We appreciate your suggestion and look forward to seeing you again soon. Sincerely, General Manager
Comfort Good
Business response:
Alfred, thank you for posting a review of your stay. We are pleased you had an overall comfortable stay and enjoyed being with us. We hope to welcome you back soon at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. Sincerely, General Manager
Over priced Not so good.. Staff a little too uptight not helpful at all
Business response:
Ignacio, we appreciate you being our guest. We are sorry you were not pleased with the service we offered. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
At least 20 minutes from 6th street, but good neighborhood. Close to the highway. Staff was nice room was clean.
Business response:
Thank you for selecting Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. for your visit and for sharing your comments. We are glad you liked our courteous associates and convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.