Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more

Business response:

Ashley, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Cheng, thank you for taking the time to share your feedback. It’s a pleasure knowing you loved our location and had an overall enjoyable stay. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Daniel, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thalia, thank you for being our guest at Extended Stay America and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tom, thank you for staying with us. It’s a pleasure knowing you loved the fantastic service provided by Jared. I will surely share your praises. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tonya, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Iris, thank you for your review. That being said, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management