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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic hotel, seemed overpriced. Room had roaches and not thoroughly cleaned. Bed was comfortable, at least some breakfast but very minimal. Won't stay there again.
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that your room was not thoroughly cleaned. Please accept my apology. Your comments were reviewed by the staff, and we will ensure that all rooms are properly cleaned and have our contractor treat the room. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Convenient and Affordable Staff were friendly and accommodating! The room was unclean, but I was able to clean most of it... grungy light switches, dust and debris... Toothpaste spatter all over the bathroom walls and the outside of the microwave and fridge had old food stuck, as well as kitchen counters. Didn't sit in any chairs...filthy.
Business response:
Thank you for providing feedback about your recent stay. The cleaning issues you mentioned concern me. As our guest, you should have not endured such an issue. Our housekeeping staff will be informed on our cleaning standards before guests check in. Please know we value your feedback and use it to continually improve our service. I hope that you will give us an opportunity to serve you in the future.
TG Phone in room didn't work at all.
Business response:
Thank you for taking the time to write a review of your stay. I am glad you enjoyed your experience. We have taken note about the phone issues and it will be replaced soon. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Clean place for a night. Simple room, nothing fancy here. It worked but I'm not likely to return.
Business response:
Thank you for sharing your experience. I'm glad you had a decent stay, but disappointed to hear that you wouldn't return. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Reserved nonsmoking and was given a smoking without being told.
Business response:
Thank you for taking the time to survey our property. I would like to apologize that you weren't given the non-smoking room you requested. I will work with our team to try and make sure reservations are honored. We would love to have another chance to provide you with a better experience the next time you're in town.
Dirty room, cleaning people skipped a bunch The desk clerk was friendly and helpful. Fast check in. The room had issues. Blood stain on comforter. Small roach in bathroom, alive. Several dark hairs in shower before I used it. Made me feel like the shower was not washed at all prior to my use. Nasty food napkin under the night stand from prior guest. No ice in hotel. Ice trays but not one ice machine.
Business response:
Thank you for taking time to provide feedback about your recent stay. I am sorry to hear we did not meet your expectations. The cleanliness issues you experienced in your room should not have happened. Our housekeeping staff have been made ware of the situation, and will be coached on better cleaning. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.