This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean environment I only had two issues and that is the water takes forever to get hot in the shower and the sink. On top of that only one burner in my kitchenette worked which made meals take a bit longer.
Business response:
Thank you for taking the time to share your experience. Please accept our apologies for the two inconveniences you experienced. Our maintenance engineer has addressed these issues. Overall, is great to know your stay was a pleasant one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Conveniently located, good value for money Hotel staff were very good - very courteous and eager to help. There is only one on duty at any time so as such they have a little too much to do. But it's a very basic offering which explains the low price point. Breakfast is not really breakfast; self serve coffee, tea and granola bars and/or instant oatmeal to go. There was no drinking water available. The toiletries provided are terrible - I had to go to a restaurant to wash the smell of the soap off my hands.
Business response:
Thank you for taking the time to complete a survey on your recent stay with us in Austin. I am sorry to see we did not meet your expectations enough to earn a higher score. I welcome additional feedback if you'd like to share, as guest feedback is the best tool I have for learning what services and offerings we need to focus on improving. I hope you will give us another opportunity to serve you on your next trip to Austin.
Great price and great location Great hotel for a great price! Staff was wonderful and rooms were clean and quiet!
Business response:
Thank you for taking the time to share your experience. We are glad to know you had a great experience at our hotel and valued the accommodations provided. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very basic hotel, seemed overpriced. Room had roaches and not thoroughly cleaned. Bed was comfortable, at least some breakfast but very minimal. Won't stay there again.
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that your room was not thoroughly cleaned. Please accept my apology. Your comments were reviewed by the staff, and we will ensure that all rooms are properly cleaned and have our contractor treat the room. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Convenient and Affordable Staff were friendly and accommodating! The room was unclean, but I was able to clean most of it... grungy light switches, dust and debris... Toothpaste spatter all over the bathroom walls and the outside of the microwave and fridge had old food stuck, as well as kitchen counters. Didn't sit in any chairs...filthy.
Business response:
Thank you for providing feedback about your recent stay. The cleaning issues you mentioned concern me. As our guest, you should have not endured such an issue. Our housekeeping staff will be informed on our cleaning standards before guests check in. Please know we value your feedback and use it to continually improve our service. I hope that you will give us an opportunity to serve you in the future.
TG Phone in room didn't work at all.
Business response:
Thank you for taking the time to write a review of your stay. I am glad you enjoyed your experience. We have taken note about the phone issues and it will be replaced soon. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.