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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THe only issue I had was they could not give me a receipt upon checkout they said I needed to get from Hotel.com. Can I get one from Hotel.com?
Business response:
Thank you for your review. I am glad to read that you were pleased with your stay with us. While we cannot provide a receipt for third party site reservations, you can reach out to the company directly and get one from them. We look forward to seeing you in the future, should your travels bring you back to our area.
Remodeling under way... Location is currently undergoing remodeling. Even with all the construction, staff were very nice and room was clean.
Business response:
Thank you for taking the time to write a review of your stay. I am glad to read that our staff was able to meet your needs. Customer service is a top priority of ours, so I am glad that we were able to meet this goal. We look forward to seeing you in the future, should your travels bring you back to our area.
Great location My only complaint is that they were in the process of construction. I walked into the room to a letter stating the water would be turned off from 2-4. I had a wedding to go to and needed to shower prior. The water never was turned off but still it was alarming.
Non-smoking rooms in heavy smoking floor! I was given a "non-smoking" room in what appeared to be a must-smoke floor. The entire floor was heavy of cigarette smoke smell, and inevitably that smell made its way into the non-smoking room as well. Overall, not a bad place for a brief stay, but you do get the feeling that you are in a can-be-much-better place.
Great value for the money.
Business response:
Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and all of the amenities we had to offer. We look forward to seeing you in the future, should your travels bring you back to our area.
Weekend getaway Hotel was overbooked. 1st room they tried to put us in had someone in it already!!! However, the staff was quick to remedy the situation.. Only drawback was it was the very 1st room next to the lobby and the elevator. Room was very clean and smelled great.. Could use some updating which they're in the middle of but haven't yet gotten to the 1st floor. (starting with the 4th floor)
Business response:
Brandon - Thank you so much for sharing your experience with us. I am glad to read that you were overall pleased with your stay. Although, I am very sorry for the confusion you had at check-in. In response, I have talked to my staff and will make sure this does not happen in the future. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very Comfortable Beautiful and Peaceful. Convenient and Easy. Very good price.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.