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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best Staff Ever!!! Thank you Jen, Brittany, and Aaron for being such great help throughout our stay. You guys are awesome
Poor in and out access with the cart for baggage. Cart for baggage was broken. Whatvthey called breakfast was nothing i could eat it was more like snacks. The front desk help was extremely nice. The hotel especially the fourth floor reeked of pot. There was heavy pot smoking going on and it was in elevators and hallways. Room was clean.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have ... read more
Nothing was unique about this place. No ice machine. No ice and the fridge did not cool
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we are sorry as we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the refrigerator has been shared with the appropriate team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
It is awesome
Business response:
Amanda, thank you for choosing Extended Stay America We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Extended Stay Lakeline LOVE this place ❤️ & the manager BRITTANY is the absolute greatest. She's a shining star for Extended Stay America: professional, courteous, and an overall dream come true for hotel guest like us. Thanks Brittany for everything you and your amazing staff do. Y'all are the BEST!!!
Business response:
Amanda, thank you for the wonderful review of Extended Stay America. We are delighted that we Brittany made you feel so welcome. We are very proud of our team and their dedication to our guests, so we'll be thrilled to share your comments with them. We look forward to seeing you again next time! Sincerely, Hotel Management
Clean room nice staff clean room nice staff clean room nice staff
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating! We strive to deliver clean, comfortable accommodations and outstanding service to each and every guest, and we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Austin. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.