Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Christy, thank you for choosing to stay at Extended Stay America. We are glad to know overall you had a nice time with us and that you found us to be a good value. However, we are sorry for the cleanliness issue you encountered. We have taken note of your comments and have shared it with the appropriate team so that we can improve our service going forward. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are so pleased that you found us to be a good value and our pet-friendly facilities met your expectations. We are also glad our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. We are glad you liked our convenient location. However, we apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America. We are committed to providing our guests with impeccable service so we are glad we thoroughly spoiled you while you were here. We will be sure to share your compliments with our entire team. Thanks once more for visiting us, and we hope to see you again soon! Sincerely, Hotel Management