Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you for choosing Extended Stay America. We are glad to see the rating as it states you had a pleasant stay, but we are sorry our housekeeping policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Although you had an overall pleasant stay, we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back in the near future for a much better experience. Sincerely, Hotel Management 

Business response:

Juan, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! Thank you again for the recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know our ideal location was perfect for your traveling needs and that you enjoyed your time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you had a great stay with us and that you were impressed with our location as it was close to many restaurants and shopping venues which made for a memorable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Dalia, thank you for taking the time to post your comments regarding your recent stay Extended Stay America. Your compliments were a pleasure to read. We are delighted to learn you were thoroughly spoiled by our team. We appreciate your recommending us and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Eloy, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our front desk staff. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management