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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing really unique in my opinion.. I didn't like the fact that I've been staying for 3 weeks in a row and for the first 2 weeks I had no Air Conditioning in my room. Same room and I told management about if before I checked out the first time. The next week I was given the same room and the Air conditioning still hadn't been fixed.. That's utterly ridiculous..
Business response:
Thank you for sharing your concerns with us. We are very sorry and cannot apologize enough for the inconvenience you have had due to the HVAC unit not being repaired by our team. There is no excuse for such mistake such a service issue, and we are looking into this matter so as to try and fix it as soon as possible. What you have experienced is just not acceptable, but we would like you to consider giving us a chance to improve our impression on you going ahead. Sincerely, Hotel Management
It was just a good cheap place to stay and the bad was during checkin the room was supposed to be available and we were denied. Only to be called back on our way out that they had a room
Business response:
Thank you for reviewing your experience with us. We are sorry for the inconvenience you faced. Your feedback will be shared with our front desk so that they are more diligent in their service going forward. We value your comments and hope to have another opportunity to show you our excellent hospitality. Sincerely, Hotel Management
Checked into a hotel that strongly smelled of cigarettes, had no toilet paper upon check in, and no real blanket, when I called and asked for one I was practically told to come and get it wheras at other hotels they ask for your room # and bring it up.
Business response:
Thank you for being our guest and for the valued feedback. We are glad you had an overall good stay. However, we are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. We also apologize for the service issue you faced. Your feedback will be shared so that we are more diligent going forward. It was a pleasure to have you as our guest, and we hope to have you back fo... read more
Saw at least one cockroach in the bathroom of RM314
Business response:
We appreciate you choosing our hotel. Please accept our apology for not hitting the mark of your expectations for a perfect visit. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.