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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just a good cheap place to stay and the bad was during checkin the room was supposed to be available and we were denied. Only to be called back on our way out that they had a room
Business response:
Thank you for reviewing your experience with us. We are sorry for the inconvenience you faced. Your feedback will be shared with our front desk so that they are more diligent in their service going forward. We value your comments and hope to have another opportunity to show you our excellent hospitality. Sincerely, Hotel Management
Checked into a hotel that strongly smelled of cigarettes, had no toilet paper upon check in, and no real blanket, when I called and asked for one I was practically told to come and get it wheras at other hotels they ask for your room # and bring it up.
Business response:
Thank you for being our guest and for the valued feedback. We are glad you had an overall good stay. However, we are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. We also apologize for the service issue you faced. Your feedback will be shared so that we are more diligent going forward. It was a pleasure to have you as our guest, and we hope to have you back fo... read more
Saw at least one cockroach in the bathroom of RM314
Business response:
We appreciate you choosing our hotel. Please accept our apology for not hitting the mark of your expectations for a perfect visit. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Convenient . Donise, the front desk clerk was very nice and helpful.
Business response:
Thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Donise provided such great service and made your stay special. We will acknowledge her efforts during our staff meeting and thank her personally. Please visit us again on your next trip to Austin. Sincerely, Hotel Management
Less than basic The hotel did not seem the be the cleanest. They offer a kitchenette but no dishes or even a drinking glass. No ice machine. Bathroom had a shower curtain so low, my 6' boyfriend could see over it during his shower. Also we were left w the end of the toilet paper roll and no extra. Thank goodness I brought tissue. The carpet was sticky. For the price and only with the expectation of sleeping, I guess it was ok
Business response:
Amanda, thank you for staying at our hotel. Although you had a pleasant visit, we are sorry for the cleanliness issue you encountered and regret you were unaware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope to have ano... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.