Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We regret any inconvenience you had and hope to have another opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your restroom. We have alerted our engineering team, and we are fixing the problem. We also apologies for the insects in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also regret any inconvenience you had due to the other guest of our property. Kindly note, as per our brand standard requirements, we keep the kitche... read more

Business response:

Thank you for staying with us at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Dela, thank you for the review of your stay. We are happy you had an overall comfortable stay. However, we regret we did not merit the rate you paid. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management