Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know our ideal location was perfect for your traveling needs and that you enjoyed your time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you had a great stay with us and that you were impressed with our location as it was close to many restaurants and shopping venues which made for a memorable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Dalia, thank you for taking the time to post your comments regarding your recent stay Extended Stay America. Your compliments were a pleasure to read. We are delighted to learn you were thoroughly spoiled by our team. We appreciate your recommending us and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Eloy, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our front desk staff. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Carlos, thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked our courteous associates and that our ideal location made your stay a pleasant one. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management