Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Carlos, thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked our courteous associates and that our ideal location made your stay a pleasant one. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Crystal, thank you for staying at Extended Stay America. We are glad you liked many aspects of our hotel, but we are sorry for the noise issue you experienced from other hotel guests. We hope the remainder of your visit was enjoyable and that you would choose us again. Sincerely, Hotel Management 

Business response:

Joni, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Manageme... read more

Business response:

Christopher, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your bathroom. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On a positive note, we are glad our staff able to address your needs at your satisfaction. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management