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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the kitchen but it didnt come with pots and pans. But the non smoking room that we werr suppose to get still smelled of smoke.
Business response:
Joni, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Manageme... read more
Business response:
Christopher, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The staff was very helpful. The only problems were, a roach in the bathroom, and no glassware in the unit upon entry. The staff corrected the latter when I mentioned it.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your bathroom. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On a positive note, we are glad our staff able to address your needs at your satisfaction. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Was great
Business response:
All of us at Extended Stay America appreciate your wonderful review. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
You get what you pay for No ice machine, lots of noise outside in parking lot till very late at night, breakfast is a joke
Business response:
Christy, thank you for the feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We would have loved the opportunity to resolve the noise issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely,... read more
Business response:
Thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Christopher, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Hotel was nice. All was well until we checked in. We prepaid for a smoking room online through Expedia and when we got there to check in they had no smoking rooms available.
Business response:
Chris, we appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you in the room of your choice. Your feedback has been shared with the concerned team to find what went wrong and to make sure this is not repeated in the future. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.