Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Donise provided such great service and made your stay special. We will acknowledge her efforts during our staff meeting and thank her personally. Please visit us again on your next trip to Austin. Sincerely, Hotel Management 

Business response:

Amanda, thank you for staying at our hotel. Although you had a pleasant visit, we are sorry for the cleanliness issue you encountered and regret you were unaware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope to have ano... read more

Business response:

Thank you for choosing Extended Stay America. We are glad to see the rating as it states you had a pleasant stay, but we are sorry our housekeeping policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Although you had an overall pleasant stay, we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back in the near future for a much better experience. Sincerely, Hotel Management 

Business response:

Juan, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! Thank you again for the recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know our ideal location was perfect for your traveling needs and that you enjoyed your time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Please accept our apology for not hitting the mark of your expectations for a perfect visit. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management