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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable.
Business response:
Thank you for choosing to stay with us. We're glad to know you liked your well-kept room and that you found us to be at a fair price. However, we're sorry to read that our grab-and-go breakfast did not meet your expectations. We will share your feedback with our Brand Leaders so that they have the knowledge of our guests’ desires while implementing the new offering. We hope this will not overshadow your otherwise positive experience and look forward to seeing you again. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I would definitely stay here again and recommend it.
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. Thanks for recommending us, and we look forward to serving you again at Extended Stay America. Sincerely, Hotel Management
Our car was broken into. Our 1st room had a refrigerator leak so we moved to another room, the staff were all friendly and moved us right away. The last 2 days were there they placed a smoker in the room next to ours so the smoke was bad. Usually there are designated smoking rooms far away from the non smoking rooms. The hotel was not full
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The Hotel Staff Of Your Dreams! The friendly and warm-welcoming staff at this location are what MAKE this hotel- seriously. The overall building and amenities here are pretty outdated, you can tell it’s just about time for a makeover.. but I wouldn’t change a thing about the wonderful employees who work here- from the housekeeping, to maintenance, to EACH of the front desk attendants, and all the way up to the manager- Every. Single. One of them provide exceptional, top-quality professional service and attention that creates... read more
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
there was bugs in the room and dog feces on the entrance to the lobby.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered during your stay with us. We have asked our housekeeping team to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Great customer service, located around everything I wanted to see, very satisfied with my choice
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.