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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Valencia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
They forgot to put the amenities, but the lady was polite and gave me all the amenities when I claimed. The cocoa was no good, maybe put another trade.
Off the bat the motel is squeezed onto a small patch of property. Opposite the motel, to the left of it in the picture, is the freeway access road, and next to the road a towering set of freeways that seem to overshadow the motel. I got there at twilight and the area looked skittish; a contrast to the affluent neighborhood you'll pass while driving to get there. The review promised 'a view'. Well I don't know how much the sight of the parking lot with a group of guys huddling around a portable BBQ pit constitutes 'a view'! T... read more
Business response:
Thanks for evaluating your overnight stay. We are glad to read you had an overall pleasant visit and liked our location. However, please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon. Sincerely, Hotel Management
Reserved a non smoking room but none were available when I checked in so I had to take a smoking room which was very disappointing. The staff made up for it by giving me 50% off of my stay. The room didn't smell too bad.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Ashlene, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Great Stay It was a great hotel.
Business response:
Alex, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
A good nights rest! :) :) The staff here is superb! I have really enjoyed staying here! The staff make sure all of my needs are met. They are very detail oriented and respectful. In addition, the rooms have very comfortable beds. That is something you don’t always find in other hotels. A good nights rest is so important to me! I love the location of this property as well. Everything that I need is within a 5 mile radius. I highly recommend Stay America to future guests. Their hotels offer a great place to stay with superb se... read more
Business response:
Thank you for choosing the Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.