Extended Stay America - Austin - Northwest - Lakeline Mall

Anonymous 

on Expedia

6 years ago

Ok stay but cigarette smell is bad on non-smoking Good service and good stay, but the elevator and entire floor had too much cigarette smell to the point that it bothers. 

Anonymous 

on Expedia

6 years ago

My room key didnt work. Made 4 attempts to get the rite key but if failed to work. The front desk had to come ler me into my room an later bring me a key. The refrigerator had a few items an the outter shell need to be painted so your renters are more comfortable. Other than that my atay was very pleasant. 

Anonymous 

on Expedia

6 years ago

The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable. 

Anonymous 

on Expedia

6 years ago

I would definitely stay here again and recommend it. 

Anonymous 

on Expedia

6 years ago

Our car was broken into. Our 1st room had a refrigerator leak so we moved to another room, the staff were all friendly and moved us right away. The last 2 days were there they placed a smoker in the room next to ours so the smoke was bad. Usually there are designated smoking rooms far away from the non smoking rooms. The hotel was not full 

Anonymous 

on Expedia

6 years ago

The Hotel Staff Of Your Dreams! The friendly and warm-welcoming staff at this location are what MAKE this hotel- seriously. The overall building and amenities here are pretty outdated, you can tell it’s just about time for a makeover.. but I wouldn’t change a thing about the wonderful employees who work here- from the housekeeping, to maintenance, to EACH of the front desk attendants, and all the way up to the manager- Every. Single. One of them provide exceptional, top-quality professional service and attention that creates... read more

Anonymous 

on Expedia

6 years ago

there was bugs in the room and dog feces on the entrance to the lobby.