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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for No ice machine, lots of noise outside in parking lot till very late at night, breakfast is a joke
Business response:
Christy, thank you for the feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We would have loved the opportunity to resolve the noise issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely,... read more
Business response:
Thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Christopher, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Hotel was nice. All was well until we checked in. We prepaid for a smoking room online through Expedia and when we got there to check in they had no smoking rooms available.
Business response:
Chris, we appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you in the room of your choice. Your feedback has been shared with the concerned team to find what went wrong and to make sure this is not repeated in the future. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Front desk person very friendly and accommodating. In a great location, safe area close to main thoroughfare and restaurants. My room was clean, but well-worn”. Trash in the parking areas at the front needs to be picked up.
Business response:
Thank you for evaluating your stay. We are thrilled to read you liked our location and the service provided by our front desk staff. However, your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
nice customer service nice view quiet place will go back
Business response:
Thank you for sharing your experience at Extended Stay America. It feels great to know you liked our calm atmosphere and that you were impressed with the courteous service provided by our staff. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Ok stay but cigarette smell is bad on non-smoking Good service and good stay, but the elevator and entire floor had too much cigarette smell to the point that it bothers.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and were impressed with our courteous associates, we are sorry for the smoke smell you experienced. We have asked our housekeeping team to deep clean the areas to remove the odor. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
My room key didnt work. Made 4 attempts to get the rite key but if failed to work. The front desk had to come ler me into my room an later bring me a key. The refrigerator had a few items an the outter shell need to be painted so your renters are more comfortable. Other than that my atay was very pleasant.
Business response:
Thank you for being our guest. Although you had a pleasant time, we are sorry for the issues you encountered and regret the inconvenience caused. We have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.