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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager Brittney and her team are so personable and kind.
Business response:
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Everything was great
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Hair trimming was all on the sink. Staying 1 night with no a.c. but they gave me a different room and reimbursed me for 1 night
Business response:
Thank you for being our guest at Extended Stay America. We are pleased we were able to resolve the issues to your satisfaction. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
It met our need very well. If we had a need the staff we good to help. It is cost effective with not a lot of frills. One night a person in the next room had a melt down, it sounded like a developmentally disabled person so was pounding on the wall and crying out. It stopped after a while and no further problem.
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased your stay with us was satisfactory and that you liked our friendly associates. That being said, we regret the inconvenience you experienced due to noise issues. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Quiet Room Quiet room even though it is right by the freeway
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Clean rooms, great staff! Very nice for the price, big fridge, stove top, etc. easy in easy out.
Business response:
Andy, it was a pleasure to have you with us at Extended Stay America. We’re delighted to know you were happy with your well-equipped room with a full-size kitchenette and found us to be a great value. Thank you for staying with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
The hotel had a weird smell the entire time there. Our room wasn't clean or ready at check in. The "free breakfast" was pretty much a granola bar and dry oatmeal packets, not worth it at all. The room was a bit outdated. Bed was comfy although sheets were dirty. When the AC was not running, room was hot. All of the necessities were not in the room, you had to ask the front desk for them. There is no pool or gym locates inside the hotel. Location was good since the mall and different places to eat were so close. Plus side was... read more
Business response:
Thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in ... read more
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.