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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay at Extended Stay America I enjoyed my stay. I had a room facing a lush green austin green belt beautiful. Great staff and very friendly.
Business response:
Steve, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you loved our courteous associates and the view from your room. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Yolo Everything was great, the drawers in the dresser were not clean when arrived. Left loose what seemed to be Tabasco. The beds were horrible. How Ever customer service was on point and the best.
Business response:
Casey, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was good and that you liked the service provided by our staff. That being said, we are sorry we missed meeting some of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Room in need of more thorough cleaning Very friendly and courteous staff but our room was not very clean and had an obvious odor. Specifically, there was an unidentifiable brown/yellow residue on the front surface of the fridge that we had to clean off. Side tables had also not been wiped off. Bathroom seemed fine though. We probably would have asked to switch but it was the last room with a king bed.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Nice place but no restaraunts close by or bars good bye
Business response:
Thank you for choosing Extended Stay America for your stay. We are glad you overall had a pleasant experience, but we are sorry you were a bit disappointed with our location. We hope this didn't overshadow your otherwise great stay, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Our experience was great. We are decently going to use them again.
Business response:
Thank you for staying at Extended Stay America. It is a pleasure knowing you were satisfied with everything we offer and that you had an enjoyable stay. We look forward to serving you again soon. Sincerely, Hotel Management
Less than your money's worth Dog feces inside the elevator, very filthy outside the hotel
Business response:
Ernesto, thank you for your review. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Business response:
Daniel, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.