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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet Room Quiet room even though it is right by the freeway
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Clean rooms, great staff! Very nice for the price, big fridge, stove top, etc. easy in easy out.
Business response:
Andy, it was a pleasure to have you with us at Extended Stay America. We’re delighted to know you were happy with your well-equipped room with a full-size kitchenette and found us to be a great value. Thank you for staying with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
The hotel had a weird smell the entire time there. Our room wasn't clean or ready at check in. The "free breakfast" was pretty much a granola bar and dry oatmeal packets, not worth it at all. The room was a bit outdated. Bed was comfy although sheets were dirty. When the AC was not running, room was hot. All of the necessities were not in the room, you had to ask the front desk for them. There is no pool or gym locates inside the hotel. Location was good since the mall and different places to eat were so close. Plus side was... read more
Business response:
Thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in ... read more
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Great stay at Extended Stay America I enjoyed my stay. I had a room facing a lush green austin green belt beautiful. Great staff and very friendly.
Business response:
Steve, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you loved our courteous associates and the view from your room. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Yolo Everything was great, the drawers in the dresser were not clean when arrived. Left loose what seemed to be Tabasco. The beds were horrible. How Ever customer service was on point and the best.
Business response:
Casey, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was good and that you liked the service provided by our staff. That being said, we are sorry we missed meeting some of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Room in need of more thorough cleaning Very friendly and courteous staff but our room was not very clean and had an obvious odor. Specifically, there was an unidentifiable brown/yellow residue on the front surface of the fridge that we had to clean off. Side tables had also not been wiped off. Bathroom seemed fine though. We probably would have asked to switch but it was the last room with a king bed.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Nice place but no restaraunts close by or bars good bye
Business response:
Thank you for choosing Extended Stay America for your stay. We are glad you overall had a pleasant experience, but we are sorry you were a bit disappointed with our location. We hope this didn't overshadow your otherwise great stay, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.