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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything about the hotel was fine, it was kept in decent shape, but the other people staying there were a bit thuggish, lots of empty alcohol bottles in the parking lot, and one customer asking if dope was legal in this state, made for an uncomfortable stay.
Business response:
Jesse, thanks for evaluating your experience at our hotel. Although you had a nice stay with us, we apologize as you felt unsafe while being here. Please know, our team is well-trained to handle any situation and maintain a good environment. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Nice and clean hotel Staff was very friendly and room was clean and fresh when we arrived I would stay there again
Business response:
Amanda, thank you for the glowing review of Extended Stay America. We are delighted to know your room was comfortable and met all of your expectations. We are also sharing your compliments with our entire team, especially with the housekeeping staffs. Thanks again, we look forward to welcoming you back on your next visit to this area. Sincerely, Hotel Management
Excelente atención Excelente la atención en mostrador y la limpieza muy bien, muy buena ubicación.
Business response:
Nora, thank you for the great review. We love knowing how pleased you were with our location which was ideal for your needs and that you had an excellent stay. Thank again for choosing Extended Stay America, and we hope you will make the same choice when your travels bring you back to this area. Sincerely, Hotel Management
Business response:
Wow - Jason, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Drove and paid extra for breakfast but it was lame Drove and paid extra for breakfast but it was lame. Only sugary and greasy stuff..cheap and not healthy st all. Coffee was watery...ended up having to go to McDonalds.
Business response:
Gabriel, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
8:30 wake up call Everything was fine except the morning of check out, it was 8:30am and room service was knocking at out door then again at 10am. Check out isn't till 11am so it was pretty annoying.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Katie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
The luggage carts have flat tires, there is some kind of alarm that goes off at abou 10pm until at least 2am on the 2nd floor and the front desk does nothing. Breakfast is granola bars and packaged muffins which run out shortly after 6:30am
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the disturbance caused due to the fire alarm during the night and are sorry your breakfast experience wasn’t an excellent one. Your feedback is discussed with the concerned teams to review and action. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
Good stay! Was very good accomodations, roomy and well appointed! I would stay again
Business response:
Brian, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.