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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Service The night desk clerk was absolutely professional, respectful, polite, and a pleasure. The room was very nice and clean. However, I'm a neat freak, so washed the bathroom floor with a washcloth. It was very dirty. That's about the only negative thing about it. Other than that, the staff and service was great. They were "Johnny on the spot" ! Kudos to Brittany, the Manager of this facility. I sold my home and taking a bit longer to get into my new apartment. I would recommend it, for sure !
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our courteous service. We will be sure to share your compliments with the entire team, especially Brittany. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Beds are to hard and uncomfortable, we would try to get breakfast at 8:30 am, there was never any even though it was posted until 9:30
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management
The front desk girl Bridgette was great!
Business response:
Breana, thank you for being our guest at Extended Stay America. We are thrilled to know you loved the excellent service provided by Bridgette. I will surely share your compliments with her. We hope to see you again soon. Sincerely, Hotel Management
There was no coffee in the morning. Told the desk person, said she would brew more. Came back down 15 mins later coffee was there but she did not replenish the cups until I told her about it. The door to our room had difficulty closing.
Business response:
Frank, thanks for being our guest. We are pleased to know you liked certain aspects of our hotel and had a nice stay. However, I apologize we couldn’t meet your expectations for a great experience and your remark has been shared with our maintenance team to fix the door immediately. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Good for 1 night stay. No frills extended stay hotel. No coffee maker or hair dryer within room, you have to ask at front desk if you need dishes, small appliances, etc.. They have a to go breakfast of coffee, tea and hot water for oatmeal plus packaged muffins and granola bars.
Business response:
Frank, thanks for choosing our hotel and for the feedback. Although you had an overall good stay, we sorry if we missed meeting some of your expectations. As we are an extended stay, we understand you found us different from a traditional hotel. You are a valued customer and hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management
All good except for pen breakfast ALL wasn’t wash pod el crept for breakfast only coffee muffin and fast pack oatmeal
Business response:
Janet, thank you for staying with us. We are happy you had an overall good stay. However, we are sorry that our breakfast offerings were not to your likings. We have made a note of your feedback as we plan any changes to our breakfast menu. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Ok Hard bed, staff knocks on door early to make sure you are checking out that morning. Cleaning crews start making so much noise in early morning. Would of hung do not disturb sign but could find one
Business response:
Dave, thank you for being our guest. We are glad you had a satisfactory stay. But, we are sorry for any inconvenience you had while here. We take your feedback as a training tool to improve our services going forward. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Business response:
Jeffrey, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.