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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good and convenient to Lakeline Mall and shopping. Priced right for this type of property. If only I could find more words to fill this box so I could move on that would be great. However it just won't let me move on until I keep adding so many words I have none left for anyone else today.
Business response:
Thank you for making the Extended Stay America your home away from home. We are delighted to read you found to be a good value and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Everything was fine, just was surprised at the amount of time it took to check in, already having a reservation. It had been a long travel day already and was just ready to get in.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had at the time of check-in and have shared it with our team to ensure it never happens again. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Clean room, soft towels, decent bed. Room was heavily deodorized (which is an issue if you are allergic).
Business response:
Alex, thank you for staying with us. We are glad to read you liked our convenient location and had an overall nice time with us. That being said, we are sorry for the inconvenience you experienced with your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Thanksgiving stay The stay was awesome other than we had to call customer service first night because the guests above our room was stomping and running, after midnight until after 2am!! Other than that it was great!!
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was enjoyable. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Hotel could use some updates. Beds are pretty hard. No frills, but then again, that helps keep prices lower.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our affordable rates. We value your feedback with regard to our facilities and have taken a note of it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Great Service The night desk clerk was absolutely professional, respectful, polite, and a pleasure. The room was very nice and clean. However, I'm a neat freak, so washed the bathroom floor with a washcloth. It was very dirty. That's about the only negative thing about it. Other than that, the staff and service was great. They were "Johnny on the spot" ! Kudos to Brittany, the Manager of this facility. I sold my home and taking a bit longer to get into my new apartment. I would recommend it, for sure !
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our courteous service. We will be sure to share your compliments with the entire team, especially Brittany. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Beds are to hard and uncomfortable, we would try to get breakfast at 8:30 am, there was never any even though it was posted until 9:30
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management
The front desk girl Bridgette was great!
Business response:
Breana, thank you for being our guest at Extended Stay America. We are thrilled to know you loved the excellent service provided by Bridgette. I will surely share your compliments with her. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.