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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
8:30 wake up call Everything was fine except the morning of check out, it was 8:30am and room service was knocking at out door then again at 10am. Check out isn't till 11am so it was pretty annoying.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Katie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
The luggage carts have flat tires, there is some kind of alarm that goes off at abou 10pm until at least 2am on the 2nd floor and the front desk does nothing. Breakfast is granola bars and packaged muffins which run out shortly after 6:30am
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the disturbance caused due to the fire alarm during the night and are sorry your breakfast experience wasn’t an excellent one. Your feedback is discussed with the concerned teams to review and action. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
Good stay! Was very good accomodations, roomy and well appointed! I would stay again
Business response:
Brian, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good and convenient to Lakeline Mall and shopping. Priced right for this type of property. If only I could find more words to fill this box so I could move on that would be great. However it just won't let me move on until I keep adding so many words I have none left for anyone else today.
Business response:
Thank you for making the Extended Stay America your home away from home. We are delighted to read you found to be a good value and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Everything was fine, just was surprised at the amount of time it took to check in, already having a reservation. It had been a long travel day already and was just ready to get in.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had at the time of check-in and have shared it with our team to ensure it never happens again. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Clean room, soft towels, decent bed. Room was heavily deodorized (which is an issue if you are allergic).
Business response:
Alex, thank you for staying with us. We are glad to read you liked our convenient location and had an overall nice time with us. That being said, we are sorry for the inconvenience you experienced with your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Thanksgiving stay The stay was awesome other than we had to call customer service first night because the guests above our room was stomping and running, after midnight until after 2am!! Other than that it was great!!
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was enjoyable. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Drove and paid extra for breakfast but it was lame Drove and paid extra for breakfast but it was lame. Only sugary and greasy stuff..cheap and not healthy st all. Coffee was watery...ended up having to go to McDonalds.
Business response:
Gabriel, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.