This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nasser, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Could've been better it was average. the was a marijuana like smell on my hallway. inside of my room there was an unpleasant smell when u walked in. also the door was hard to open as if it was stuck
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
why free breakfast was choice of flavor on instant oat meal; $80/night I expected them to clean room; some filth in room; I think I paid too much, and will just call myself next time...
Business response:
Stephen, we would like to offer our apologies for not living up to your expectations. Since we are an extended stay property, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Hotel en buena ubicación. El hotel se encuentra en muy buena ubicación, cerca de tiendas y centros comerciales. Muy buena atención y cuartos agradables y amplios. Cuenta también con estacionamiento gratis y accesible. Volvería de nuevo a este hotel.
Business response:
Jesús, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Austin - Northwest - Lakeline Mall. We are glad that you liked our parking facility, convenient location and your spacious room as well. It was a pleasure to have you as our guest, and we look forward to serving you again soon. Sincerely, General Manager
Cleanliness issues The staff were very helpful and friendly, however the room had several cleanliness issues. The bathtub was extremely dirty. There were orange stains in the bottom and black mold throughout most of the tile in the shower. The toilet paper roll was missing so the toilet paper just sat on the counter. The fridge started leaking on the floor the morning we left. The lobby always smelled funny, typically of smoke or covered up smoke.
Business response:
Thank you for your comments regarding your visit. Good service and comfortable facilities for every guest is our highest priority so we are disappointed to learn that your experience with us was not to your satisfaction. We have shared your feedback with our housekeeping staff so that we can provide a much better experience to our future guests. We would like the opportunity to redeem ourselves and improve your overall opinion of our hotel. Sincerely, General Manager
Business response:
YEN-WEN, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Nice staff,very clean ,great location This property is well Maintained and clean. The location is in a nice area. Usually I don't like taking my dog out for walks if it's dark but I never felt uneasy Or unsafe no matter what time of day or nite it was..The staff is very nice,friendly,and cool! The beds are comfortable and rooms were clean and pest free. No weird smells in hallways like some locations! Excellent choice for guests that Are looking for a place to stay for month or longer
Business response:
Yolanda, thank you for choosing Extended Stay America - Austin - Northwest - Lakeline Mall. We are delighted to note that you enjoyed our service, clean facilities, and location. We appreciate you recommending us and hope to serve you again! Sincerely, General Manager
Better than we thought it would be. We stayed for 2 nights and were comfortable enough for our needs. The room was clean, good a/c, plenty of room. We had meals with our family, so didn't check out the dining room area. The bed and decor weren't super-plush, but within acceptable expectations. There's no hair dryer provided; B.Y.O.! (Maybe I could have called and gotten one from the manager, but I borrowed my daughter-in-law's.) The week-end price break we got was more than enough to balance out any shortcomings. There was n... read more
Business response:
Thank you for taking the time to share your experience. I am glad to see that your stay beat your expectations. Your satisfaction at the cleanliness of your room and the affordable rate you paid is great to read. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.