Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Thank you for being our guest at Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even more memorable. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We appreciate you choosing us and hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Michael, thank you for rating us excellent. It was pleasing to know your experience at Extended Stay America was awesome, and we invite you to come and stay with us the next time you are in our area. Sincerely, General Manager 

Business response:

Shawn, thank you for being our guest and for taking time to review your experience at Extended Stay America - Austin - Northwest - Lakeline Mall. We are delighted to read you liked the cleanliness of your room and that you found us to be a good value. That being said, we are sorry our bed not met for your expectation. On your future visit please involve our front desk with any needs you may have, as they will be happy to resolve it to your satisfaction. We hope you and your wife will give us another chance to impress you on ... read more

Business response:

Nasser, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager 

Business response:

Stephen, we would like to offer our apologies for not living up to your expectations. Since we are an extended stay property, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager 

Business response:

Jesús, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Austin - Northwest - Lakeline Mall. We are glad that you liked our parking facility, convenient location and your spacious room as well. It was a pleasure to have you as our guest, and we look forward to serving you again soon. Sincerely, General Manager 

Business response:

Thank you for your comments regarding your visit. Good service and comfortable facilities for every guest is our highest priority so we are disappointed to learn that your experience with us was not to your satisfaction. We have shared your feedback with our housekeeping staff so that we can provide a much better experience to our future guests. We would like the opportunity to redeem ourselves and improve your overall opinion of our hotel. Sincerely, General Manager