Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Frank, thanks for choosing our hotel and for the feedback. Although you had an overall good stay, we sorry if we missed meeting some of your expectations. As we are an extended stay, we understand you found us different from a traditional hotel. You are a valued customer and hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Janet, thank you for staying with us. We are happy you had an overall good stay. However, we are sorry that our breakfast offerings were not to your likings. We have made a note of your feedback as we plan any changes to our breakfast menu. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Dave, thank you for being our guest. We are glad you had a satisfactory stay. But, we are sorry for any inconvenience you had while here. We take your feedback as a training tool to improve our services going forward. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Jeffrey, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even more memorable. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We appreciate you choosing us and hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Michael, thank you for rating us excellent. It was pleasing to know your experience at Extended Stay America was awesome, and we invite you to come and stay with us the next time you are in our area. Sincerely, General Manager 

Business response:

Shawn, thank you for being our guest and for taking time to review your experience at Extended Stay America - Austin - Northwest - Lakeline Mall. We are delighted to read you liked the cleanliness of your room and that you found us to be a good value. That being said, we are sorry our bed not met for your expectation. On your future visit please involve our front desk with any needs you may have, as they will be happy to resolve it to your satisfaction. We hope you and your wife will give us another chance to impress you on ... read more

Business response:

Nasser, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager