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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plain but clean The room was plain but clean, the staff overwhelmingly courteous. My only complaint was the TV volume could not be turned up much beyond a whisper and then it would periodically go silent, needing to be turned off, then turned back on again. One other problem was the laundry center, which has only 2 out of 4 washers functioning, 2 out of 6 dryers working. I went to use the laundry at 8pm, couldn't get a working combo until 11:30pm
Business response:
Thank you for taking the time to write a review. I am glad you enjoyed your room as well as our staff; however, it is disappointing to read about the issue with the TV and laundry services. Our maintenance engineer has been informed to rectify these issues promptly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Closed to to main rd The hotel idols fine and look safe The room did smell bad
Meh The Bath was nice, no water pressure issues. No Ice machines anywhere are always a drawback for a short-time stayer such as myself. The continental breakfast consisted entirely of, individually packaged granola bars, some off brand packaged muffins and quaker instant oatmeal. Ugh. Overall, It wasn't bad, but I still won't book here again.
Business response:
Thank you so much for posting a review of our property. I am so thrilled to know that you were for the most part happy with your stay with us. I am however sorry that we did not have an ice machine and that you were not happy with the grab-and-go breakfast we offer. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Awesome Even though it was right off of 183 it was very quiet and I slept all night long. It was great and I will be making reservations here again.
Business response:
Thank you for taking the time to share your experience. I am glad to see you had a restful stay at our hotel without any issues. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Extraordinary customer service of both Shawna & Co Was very nice & well worth it. I would definitely choose this location again. Hopefully Shawna will be there as well. Thank you Shawna 4 being extremely nice & very helpful. Hopefully see you again.
Business response:
Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay with us, and thank you for also mentioning Shawna, you are right, we think she is great also. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great facility. I'm only writing more because the website literally insists.
Business response:
Thank you so much for posting a review of our property. It is good to know that you enjoyed your stay with us. My staff and I work very hard to make sure all out guest have a smile on their face during their stay with us, it makes me very happy to know that we did that for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Non smoking rooms smelled like smoke, we had ants in the kitchen area and there were stains on the bed. Not a horrible place to stay, just needs to be kept up more.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our hotel didn't meet your standards, especially the issues regarding the cleanliness. We would like for you to give us another chance to better your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Could use a bit more cleaning of the rooms
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,085 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.