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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great facility. I'm only writing more because the website literally insists.
Business response:
Thank you so much for posting a review of our property. It is good to know that you enjoyed your stay with us. My staff and I work very hard to make sure all out guest have a smile on their face during their stay with us, it makes me very happy to know that we did that for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Non smoking rooms smelled like smoke, we had ants in the kitchen area and there were stains on the bed. Not a horrible place to stay, just needs to be kept up more.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our hotel didn't meet your standards, especially the issues regarding the cleanliness. We would like for you to give us another chance to better your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Could use a bit more cleaning of the rooms
Found that it had a nice kitchen to use, but had no utencils of any type. Big refrigerator for our food and drinks. Christopher at the front desk was nice and very helpful. He made the stay that much nicer.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so happy to know that you were happy with our kitchens, I am sorry to hear that my front desk did not tell you at check in that we do not keep the dishes in our rooms. We do this to make sure that the dishes are kept clean and sanitary for you. I will use your survey as a training tool to let my staff know how important it is to follow our guidelines so all our guest know what to expect. Thank you again for sharing your experience with us. We would l... read more
Great for the price When we arrived the floors in the kitchen and bathroom were sticky and the staff sent someone to clean for us. We left at 4:30 for a wedding rehearsal returned at 2am and our door was left opened by the door guard lock being shut in the door. But, when I reported it to staff they refunded a portion of our money, luckily nothing had seemed to be stolen. The bridal party got dressed at the room and the maid was not able to come in and clean. So that night when we returned the lady at the desk was very polit... read more
Stay was ok jus had.a bug issue when I got to the room had to kill 2 bugs and saw a dead one
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies about the issue in your room. know this is an inconvenience and I am truly sorry for that. Our contractor has been informed and we treat the room. Still, we are glad to know that the rest of your stay was a good one. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Change is good :) Our hotel room was given away even though we had prepaid. Hotels.com was quick to get us another hotel that turned out to be better than the one we had. Most hotels were booked so we were ok with the change. Staff was friendly and helpful. Check in and out was quick. Beds were comfy and room was clean. I would consider staying here again.
Business response:
Thank you for taking the time to share your comments. I am glad you were able to be well accommodated by our staff and that you room was clean. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Smoke alarm woke everyone up at 08:00. Room smelled like smoking despite non-smoking. Mediocre at best.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that the alarm went off during your stay. Unfortunately, a little boy who was staying in our hotel, thought it would be fun to pull the alarm to see what happened. Both the fire men and my staff let him know that this was not a good thing to do. I am sorry for the inconvenience that it may have caused you. We do everything we can to make sure that every guest is happy and it is very disappointing that we did not do that for you. Thank y... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.