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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was ok jus had.a bug issue when I got to the room had to kill 2 bugs and saw a dead one
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies about the issue in your room. know this is an inconvenience and I am truly sorry for that. Our contractor has been informed and we treat the room. Still, we are glad to know that the rest of your stay was a good one. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Change is good :) Our hotel room was given away even though we had prepaid. Hotels.com was quick to get us another hotel that turned out to be better than the one we had. Most hotels were booked so we were ok with the change. Staff was friendly and helpful. Check in and out was quick. Beds were comfy and room was clean. I would consider staying here again.
Business response:
Thank you for taking the time to share your comments. I am glad you were able to be well accommodated by our staff and that you room was clean. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Smoke alarm woke everyone up at 08:00. Room smelled like smoking despite non-smoking. Mediocre at best.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that the alarm went off during your stay. Unfortunately, a little boy who was staying in our hotel, thought it would be fun to pull the alarm to see what happened. Both the fire men and my staff let him know that this was not a good thing to do. I am sorry for the inconvenience that it may have caused you. We do everything we can to make sure that every guest is happy and it is very disappointing that we did not do that for you. Thank y... read more
Good location The location was good. The room was clean and nice. Ok for the price.
Business response:
Thank you so much for posting a review of our property. I am so thrilled that you were happy with the location and the cleanliness of the room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Comfy room, miss desk clerk Room was nice and comfy. Service was terrible. Another guest and I waited over 45 minutes and never could get someone at the front desk to get some laundry soap for the self service laundry room. We finally called the main number from the lobby and got the answering service. Desk clerk not where to be found. Price and location was good. I'd stay again but bring my own laundry soap LOL.
Business response:
Harry - The team and I appreciate your positive remarks about our rooms. Please accept our apologies that you were having trouble finding our front desk staff. Please know that I will address this issue immediately. This is unexceptable and I want you to know that it will not happen again. Still, we are very pleased that you were happy with the rest of your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Clean and professional The hotel staff was professional. However there were guests staying on the 3rd floor smoking marijuana and you could smell it as soon as you got off the elevator. I reported the issue the night manager.
Business response:
Thank you for sharing your experience with us. I sincerely apologize for the situation you experienced. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. I will work with our staff to make sure we are frequently walking our property to ensure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels l... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.