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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no answer accept now it was very very bad not required
Great location for us. Everything was as advertised, clean and exactly what we needed for a night stay.
A great Hotel to stay in. Had no issues whatsoever. Staff was very professional and took care of all my needs.
Business response:
I want to thank you for taking the time to post a review of your experience with us. I'm so pleased to hear that our staff provided you with exceptional customer service! I am glad we were able to accommodate your needs with a comfortable stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Management needs lessons on customer service The hotel was wonderful but the management was horrible and the manager was very degrading
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the service issues you experienced. In response to your feedback, we will make sure we are providing each guest with professional customer service. Still, I am glad to read that you had a positive stay overall. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
All was fine and went as expected. Nothing bad to say. No delays. Nice people. Slightly odd scent in hallways. Nothing awesome or unusual.
Good stay the hotel provided exactly what I needed. It was not a fancy hotel and it was intended for minimum luxuries and I would prefer that to more expensive stays. It was clean and the coffee was good. I was good with no maid service. In fact I like not having anyone in my room with all my things there. I would suggest that they put hair dryers and coffee pots in the rooms.
Business response:
The staff and I read your review, and would like to thank you for writing such positive things about our staff and hotel. I’m glad we were able to accommodate your needs with a comfortable stay at a good value. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Nice Stay Nice hotel and staff
The room was for my mother. The hotel was not very clean and the refrigerator and freezer were not very clean and they smelled bad. They did not have an ice maker and when I asked about ice I was informed there were ice trays in the freezer. Was not very convenient to have to wait for water to freeze. Breakfast also left a lot to be desired.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.