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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy room, miss desk clerk Room was nice and comfy. Service was terrible. Another guest and I waited over 45 minutes and never could get someone at the front desk to get some laundry soap for the self service laundry room. We finally called the main number from the lobby and got the answering service. Desk clerk not where to be found. Price and location was good. I'd stay again but bring my own laundry soap LOL.
Business response:
Harry - The team and I appreciate your positive remarks about our rooms. Please accept our apologies that you were having trouble finding our front desk staff. Please know that I will address this issue immediately. This is unexceptable and I want you to know that it will not happen again. Still, we are very pleased that you were happy with the rest of your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Clean and professional The hotel staff was professional. However there were guests staying on the 3rd floor smoking marijuana and you could smell it as soon as you got off the elevator. I reported the issue the night manager.
Business response:
Thank you for sharing your experience with us. I sincerely apologize for the situation you experienced. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. I will work with our staff to make sure we are frequently walking our property to ensure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels l... read more
weekend fun We didn't stay much on the hotel just night sleep and 4 hours on Saturday my wife like it ..that is enough for me thanks
Business response:
I want to thank you for taking the time to post a review of your experience with us. It’s great to read that we were able to accommodate your needs with a comfortable stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
The hotel is fine. I just didn't like being in Williamson County.
Business response:
Thank you for taking the time to write a review of your experience with us. It’s great to read that we were able to accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Hotel near Lakeline Mall Everything went smoothly from check in to check out. It was quiet, beds were perfect, beds comfy, clean,
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.