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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
More long term tenants than travelers. First room, cable was out. Moved me to another room. Barely clean, huge dead bug, bed not comfortable. You had to bring your towels/bedsheets down to the front desk to get clean ones. It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again.
Business response:
Dear Shannon, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation, leading to multiple room changes. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Further, we will instruct our team to monitor refilling the supplies. Your feedback is vital, as our hotel always prioritizes customer satisfaction. P... read more
Avoid this hotel I could not stay at this hotel. The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out.
Business response:
Dear Tonya, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests along with relaxing, clean, and comfortable accommodations, so we are sorry we fell short of your expectations and regret any inconvenience you may have experienced. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Sincerely,Hotel Management
My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.
Business response:
Dear Maqbool, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again.Sincerely,Hotel Management
Staff lacked professionalism, property needs remodeling
Business response:
Dear Shahzad, Thank you for choosing our hotel for your recent visit to the area. It is disappointing to read about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We are also grateful for your feedback regarding the remodeling of our property, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Our entire team would love for you... read more
Didnt get to check in power was out and still didnt get my money back as promise. Been two weeks.
Business response:
Dear Melissa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was not clean, nor was the carpet, AC barely worked and definitely was not the temperature we put it on. Sketchy people all over the parkign lot and hotel and the whole place smelled like weed. Would NOT recommend, nor stay there again
Business response:
Dear Jenny, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.