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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly.
Business response:
Dear Aaron, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
HORRIBLE THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT.
Business response:
Dear Jesse, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please allow us to check and give us another chance so we can leave you a much better impression on your next visit. Sincer... read more
The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible
Business response:
Dear Burt, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the hallway odor, room condition, and cleanliness issues is concerning. We apologize for falling short of your expectations and assure you that we are actively addressing these concerns with our team. Your insights are crucial, and we appreciate the opportunity to improve. We value your feedback and apologize for any inconvenience caused.Sincerely,Hotel Management
Terrible hotel--there's a reason it's 2-star. The sheets were stained and the overall cleanliness was unacceptable. Don't be swayed by the price or photos. We had to endure a 7 am fire drill on a Saturday morning, not once but twice. This is the dirtiest and most unkempt hotel I've ever stayed in. The entrance lobby was filthy as well. I would strongly advise against staying here.
Business response:
Dear Cassandra, Thank you for your review of our hotel. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management
More long term tenants than travelers. First room, cable was out. Moved me to another room. Barely clean, huge dead bug, bed not comfortable. You had to bring your towels/bedsheets down to the front desk to get clean ones. It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again.
Business response:
Dear Shannon, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation, leading to multiple room changes. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Further, we will instruct our team to monitor refilling the supplies. Your feedback is vital, as our hotel always prioritizes customer satisfaction. P... read more
Avoid this hotel I could not stay at this hotel. The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out.
Business response:
Dear Tonya, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests along with relaxing, clean, and comfortable accommodations, so we are sorry we fell short of your expectations and regret any inconvenience you may have experienced. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Sincerely,Hotel Management
My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.
Business response:
Dear Maqbool, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.