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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells really bad, not very good rooms, staff so unprofessional
Business response:
Dear Arlen, Thank you for choosing us. We are sorry if our team was not attentive to your needs as needed, which disappointed your time with us. We will talk to them to ensure such occurrences do not happen again. Also, we apologize for the cleanliness issues that compromised your stay, and your feedback is shared with our housekeeping team to ensure it is better-taken care of on your return trip. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Mana... read more
Not a very clean hotel to stay, pictures are not even close to the actual cleanliness of the room. Has mold & very dusty
Business response:
Dear Jeremy, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continu... read more
Terribly disappointed I'm sure the hotel was very nice but we didn't get to stay. There was an issue to be fixed and they didn't know if it would be fixed that day or when. So, they were unable to check any visitors in. I'm just hoping that I'm not NOT charged for that 3 night stay for we had to locate another room at a time when there were no rooms available. We were lucky to find a room 2 hours later. almost twice the cost and we are 75yrs. old, on fixed budget and in town for a funeral. Family plans were made for each day... read more
Business response:
Dear Carolyn, First, sorry for your loss. Reading your comments concerning your experience at our hotel wasn't very reassuring. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your fe... read more
When I arrived I was told I had no room. I was somehow still charged even though I never presented my card, and it was a pay on arrival booking. The staff was extremely rude and unhelpful. I then returned a few days later to ask for a refund since I did not receive any services but was charged and has the cops called on me after being told they could not help me or give me my money back. The manager then refused to answer any of my phone calls and refused to handle the situation. After multiple attempts and calls to both Exp... read more
Business response:
Dear William, Thank you for taking the time to review your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We take these matters very seriously and appreciate you bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Room had a mildew smell. Hallway smelled musty and had a very pungent order, multiple people hanging in front the building’s entrance and in hallway and stairways
Business response:
Dear Mark, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
stench of urine in room. musty odor in sheets. requested non smoking
Business response:
Dear Ronald, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
No recomendable Pesimo hotel, cuando llegamos la recepcionista ya habia vendido nuestra reservacion, argumentando que era culpa de la plataforma. El hotel se ve sucio y deteriorado. Mucho ojo, porque no esta como se ve en las fotos.
Business response:
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. Your concern has been shared with the appropriate individuals to prevent such inconvenience moving forward. Moreover, we apologize for failing to meet the high cleanliness standards you should always expect from us. We never intend to leave our guests wit... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.