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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stench of urine in room. musty odor in sheets. requested non smoking
Business response:
Dear Ronald, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
No recomendable Pesimo hotel, cuando llegamos la recepcionista ya habia vendido nuestra reservacion, argumentando que era culpa de la plataforma. El hotel se ve sucio y deteriorado. Mucho ojo, porque no esta como se ve en las fotos.
Business response:
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. Your concern has been shared with the appropriate individuals to prevent such inconvenience moving forward. Moreover, we apologize for failing to meet the high cleanliness standards you should always expect from us. We never intend to leave our guests wit... read more
It looks way nicer in the photos. When we got into the room it stunk like mildew or something. The carpet was so dirty and stained. The shower wasn’t cleaned. There was no breakfast like they said there would be. The whole room in general was just so dirty and discussing.
Business response:
Dear Mary, Thank you for choosing us for your visit to the city. We regret your disappointment with the condition of the room. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It is our pleasure hosting you, and we hope to do so again on your next visit to our area.Sincerely,Hotel Management
When we were when we arrived, there was no power due to the ice storm. The gal at the desk was extremely helpful in working with Expedia to get us different accommodations.
Business response:
Dear Kevin, Thank you for taking the time to provide feedback about your experience with us. We are sorry for the unexpected power outage upon your arrival and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible, and we are sorry we could not get everything fully operational immediately. Thank you for acknowledging the service provided by our front desk associate. We hope this incident will not keep you from choosing us again on ... read more
Staff so sweet. But this property is a halfway house for people getting back on there feet. :-))Should not be rented to regular business travelers.
Business response:
Dear Jill, Thank you for reviewing your stay. We apologize for any concerns that may have kept you from having an outstanding visit. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back whenever your travels bring you this way.Sincerely,Hotel Management
Place was dirty. No control for the tv and when I hot one (2dsys later) it didn’t work
Business response:
Dear jesus, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.