Extended Stay America - Austin - Northwest - Lakeline Mall

Mary 

on Expedia

2 years ago

It looks way nicer in the photos. When we got into the room it stunk like mildew or something. The carpet was so dirty and stained. The shower wasn’t cleaned. There was no breakfast like they said there would be. The whole room in general was just so dirty and discussing. 

Kevin 

on Expedia

2 years ago

When we were when we arrived, there was no power due to the ice storm. The gal at the desk was extremely helpful in working with Expedia to get us different accommodations. 

Jill 

on Expedia

2 years ago

Staff so sweet. But this property is a halfway house for people getting back on there feet. :-))Should not be rented to regular business travelers. 

jesus 

on Expedia

2 years ago

Place was dirty. No control for the tv and when I hot one (2dsys later) it didn’t work 

adolfo 

on Expedia

2 years ago

The place is filthy, carpets, floors, bathrooms, beds, super thin and old bed sheets, no tv remote in room, broken toilets, smelled like cigarette smoke.. Left and demanded full refund for 2 rooms 

Samuel 

on Expedia

2 years ago

The toilet leaked the whole time, if you want a good nights sleep good luck. They allow animals so there will be barking all night. 

Alicidas 

on Expedia

2 years ago

Need improved cleaning!!! Service was wonderful but the room had roaches and needed a detailed cleaning there were 3 lights that didn't work. The bathroom had very little light, restroom wasn't clean properly.