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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is filthy, carpets, floors, bathrooms, beds, super thin and old bed sheets, no tv remote in room, broken toilets, smelled like cigarette smoke.. Left and demanded full refund for 2 rooms
Business response:
Dear Adolfo, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Please do not hesitate to reach us directly if we can be of assistance. We look forward to restoring your confidence in us.Sincerely,Hotel Management
The toilet leaked the whole time, if you want a good nights sleep good luck. They allow animals so there will be barking all night.
Business response:
Dear Samuel, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management
Need improved cleaning!!! Service was wonderful but the room had roaches and needed a detailed cleaning there were 3 lights that didn't work. The bathroom had very little light, restroom wasn't clean properly.
Business response:
Dear Alicidas, Thank you for choosing us. We are sorry for the inconvenience caused to you in your room. Your feedback is important to us and is shared with our maintenance and housekeeping team to review and fix on a priority basis. Also, we instruct our team to double-check the rooms before allocating them to the guest. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
For our entire stay we didn’t have hot water, when brought to the properties attention, they offered to move us; my wife went to check to see if the room they’d switch us to had hot water and nothing. The entire stay. Its cold outside, I be damned I’m going to take a cold shower and not even be discounted off my stay.
Business response:
Dear Cheyenne, thank you for choosing our hotel for your recent lodging needs. Our goal is to provide a comfortable experience for every guest; therefore, we apologize for the issues during your visit. We will convey these concerns to the proper individuals and are grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Room was dirty, carpet coming loose, appliances in terrible shape, cockroaches in the bath tub. Noisy room from people walking in upper level.
Business response:
Dear Jorge, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Rude receptionist, room smelled bad.
Business response:
Dear Joshua, we are sorry for your issues with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Also, please accept our apologies for the smell that compromised your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Your feedback is discussed with our housekeeping staff to ensure this does not occur in the future. Thank you very much! Please come and see... read more
The lobby wreaked like marijuana. Our sheets in the room did not fit. And the lamp didn’t have a light bulb. There was also a missing light above the closet with wires exposed. The room was musty. The burners on the stove were rusted. And marijuana odor seeped through the bathroom vents. I had to ask for new sheets and a light bulb. One of the rooms was taped/blocked off down the hall with plastic which was likely for bed beds. We checked out early without a refund. Disgusting. The worst hotel ever.
Business response:
Dear Renee, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.