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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looks way nicer in the photos. When we got into the room it stunk like mildew or something. The carpet was so dirty and stained. The shower wasn’t cleaned. There was no breakfast like they said there would be. The whole room in general was just so dirty and discussing.
Business response:
Dear Mary, Thank you for choosing us for your visit to the city. We regret your disappointment with the condition of the room. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It is our pleasure hosting you, and we hope to do so again on your next visit to our area.Sincerely,Hotel Management
When we were when we arrived, there was no power due to the ice storm. The gal at the desk was extremely helpful in working with Expedia to get us different accommodations.
Business response:
Dear Kevin, Thank you for taking the time to provide feedback about your experience with us. We are sorry for the unexpected power outage upon your arrival and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible, and we are sorry we could not get everything fully operational immediately. Thank you for acknowledging the service provided by our front desk associate. We hope this incident will not keep you from choosing us again on ... read more
Staff so sweet. But this property is a halfway house for people getting back on there feet. :-))Should not be rented to regular business travelers.
Business response:
Dear Jill, Thank you for reviewing your stay. We apologize for any concerns that may have kept you from having an outstanding visit. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back whenever your travels bring you this way.Sincerely,Hotel Management
Place was dirty. No control for the tv and when I hot one (2dsys later) it didn’t work
Business response:
Dear jesus, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
The place is filthy, carpets, floors, bathrooms, beds, super thin and old bed sheets, no tv remote in room, broken toilets, smelled like cigarette smoke.. Left and demanded full refund for 2 rooms
Business response:
Dear Adolfo, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Please do not hesitate to reach us directly if we can be of assistance. We look forward to restoring your confidence in us.Sincerely,Hotel Management
The toilet leaked the whole time, if you want a good nights sleep good luck. They allow animals so there will be barking all night.
Business response:
Dear Samuel, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management
Need improved cleaning!!! Service was wonderful but the room had roaches and needed a detailed cleaning there were 3 lights that didn't work. The bathroom had very little light, restroom wasn't clean properly.
Business response:
Dear Alicidas, Thank you for choosing us. We are sorry for the inconvenience caused to you in your room. Your feedback is important to us and is shared with our maintenance and housekeeping team to review and fix on a priority basis. Also, we instruct our team to double-check the rooms before allocating them to the guest. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.