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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap but you get what you pay for…. I have never stayed in a smellier hotel before. From the elevator floor to the hallways to the bathrooms, everything just seems worn, old, and unclean. This is the first hotel that we literally requested a refund from hotels.com, we left the first day to book at a Hilton suites location.
Business response:
Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Had a cockroach run around, shower curtain holder was hanging off the wall and close to falling, very dusty and we asked for a king and got a queen. I requested a full refund and got it thankfully on out 2ND night.
Business response:
Joshua, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disgusting place infested with roaches, dirty and shady goings on in the parking lot. Don't Stay here!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
We got pulled in by the photo. I should have realized the reason they took the photo from a half mile away. The place is very run down. If they had panned the camera, you would also see the confluence of about 700 freeways. It's so close to the onramps the whole place should be on wheels. Dreamed I was a NASCAR driver - I lost. I had to go to the desk to get bulbs for all of the lights. They gave me refrigerator bulbs. Good thing. You don't want too much illumination. There were no plates, cups, bowls, or utensils - desk sai... read more
Business response:
Michael, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
WORST HOTEL SERVICE IN AUSTIN The worst experience ever agent took 15 minutes to come to reception than he took another 10 min to tell me.tjey were overbooked and did not have .y reservation even thou it was paid for
Business response:
Fabi, thank you for choosing us. We are sorry for the issues you encountered at the time of check-in with our front desk associates and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Decent room but ammenities lacking The front desk staff was great but the room itself was seriously lacking. There was no coffee maker in the room or in the lobby except in the morning. The lady at the front desk gave me a coffee maker and a pack of coffee but the coffee maker didn't work. The room was ok but the alarm clock went off in the middle of the night and I had to unplug it to get it to stop, didn't really sleep after that. The bed was hard and uncomfortable as well.
Business response:
Thank you for sharing your experience at our hotel. We regret our beds were not to your comfort and that you were not able to have a good night's rest. We also apologize for the inconvenience you experienced due to the coffee maker. We will address this with our maintenance team and make sure the problem is resolved immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from o... read more
The deal breaker was the roach in the room. Staff when they finally were able to be tracked down were very nice and accommodating however I had to wait 5-15 minutes on 3 occasions to get service either to be checked in or attended to. Overall the experience was ok but will not be coming back. Roaches are a thing I simply can't accept in a room.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.