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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Expedia and Extended Stay really let me down. Modnay night 10pm I came there to check in and told Wifi and systems down and you were not able to check me in. I had to find alternate accommodation middle of the night. Horrible experience. Please refund the money ASAP. Don’t let me go back and forth, I don’t have time to waste.
Business response:
Dear Sivabalan, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; please contact the hotel front desk directly for any refund and we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
Smoke smelling room. I booked a non smoking room. The recptionist said all rooms are non smoking rooms when i asked about it. The reom could not be changed. No phone in the room. I had go back to down from 3rd floor a few times to ask for things at reception. Poor experience :(
Business response:
Sudhakar, thank you for the review about your stay. We are sorry for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Also, we appreciate your feedback regarding the phone not working and will share it with the maintenence team for review and action. We are very sorry your stay did not live up to your expectations, and we hope you will give us another op... read more
Hotel Management Needed, Rating F- - - I made Reservation using my Reward Night, I drove 20 miles, from UT-Austin campus to hotel. Parking in hotel was Very Dark, people just wondering outside, looking into vehicles… I booked hotel, paid for Reservation, then Front Dest Rep. informed me that my Reservation has been canceled, Because NO rooms were Available. I am Very Dissatisfied/ Disappointed with this happening and hotel Needs to be More clean, Maintenance is so much needed, walls painted and Front area Cleaned and Smellin... read more
Business response:
German, thank you for choosing our hotel and sharing your review. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We also apologize for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will address them with appr... read more
Cheap but you get what you pay for…. I have never stayed in a smellier hotel before. From the elevator floor to the hallways to the bathrooms, everything just seems worn, old, and unclean. This is the first hotel that we literally requested a refund from hotels.com, we left the first day to book at a Hilton suites location.
Business response:
Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Had a cockroach run around, shower curtain holder was hanging off the wall and close to falling, very dusty and we asked for a king and got a queen. I requested a full refund and got it thankfully on out 2ND night.
Business response:
Joshua, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disgusting place infested with roaches, dirty and shady goings on in the parking lot. Don't Stay here!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.